Gabriela Germanos
San Diego,CA
Summary
Bilingual Communications student (fluent in Portuguese and Spanish) with customer service experience in high-volume tourism setting. Checking in 100+ guests daily and managed reservations and phone inquiries. Proficient in Rezdy, Werewolf, and Square POS. Strong communicator who is adaptable, detail-oriented, and quick to learn new systems. Seeking customer-facing and communications roles.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Receptionist
San Diego Bike And Kayak
La Jolla, California
06.2026 - Current
- Welcomed visitors at the front desk, creating a friendly and informative first impression for San Diego bike and kayak rental.
- Answered phone calls about tours, rentals, and reservation details.
- Scheduled guest bookings using the company reservation system.
- Scheduled and confirmed appointments.
- Checked in customers and confirmed waivers.
- Organized and restocked sales floor displays, ensuring optimal product presentation and availability.
- Operated register, accurately processing customer transactions and enhancing overall checkout experience.
English Tutor
Self-employeed
Sao Paulo, Brazil
01.2025 - 03.2026
- Explained grammar, vocabulary, reading, and writing concepts in clear language.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
- Planned customized lesson activities based on student goals and learning needs.
Retail Sales Associate
Michaels Craft Store
San Diego
08.2022 - 02.2023
- Guided customers in selecting craft supplies and provided project ideas to enhance their shopping experience.
- Operated cash register and processed sales, and returns.
- Restocked merchandise and organized aisles to maintain product availability and improve store presentation.
- Coordinated with team members to efficiently complete daily opening and closing tasks.
Education
High School Diploma -
University City High School
San Diego, CA06-2022
Some College (No Degree) - Communications
San Diego Mesa College
San Diego, CA10-2026
Skills
- Reservation software
- Appointment scheduling
- Customer service
- Cash handling
- Phone etiquette
- Multitasking
- Task prioritization
- Verbal and written communication
- Adaptability
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Receptionist
San Diego Bike And Kayak
06.2026 - Current
English Tutor
Self-employeed
01.2025 - 03.2026
Retail Sales Associate
Michaels Craft Store
08.2022 - 02.2023
High School Diploma -
University City High School
Some College (No Degree) - Communications
San Diego Mesa College