Lesly Martinez
Chicago,IL
Summary
Results-driven professional focused on delivering exceptional support for guest needs. Successfully manages concerns and resolves conflicts to maximize guest satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Studio Lagree
06.2023 - Current
- Greeted clients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for clients and employees.
- Resolved client issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected credit card payments, processed transactions and updated relevant records.
ICON Box Office Representative
Auris Presents ARC Music Festival
08.2023 - 09.2023
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Greeted VIP guests with smile and provided friendly, knowledgeable service.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Guest Service Representative
Barnstorm Presents Lollapalooza
08.2023 - 08.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
Guest Service Manager
Barnstorm Presents NASCAR Chicago Street Race
06.2023 - 07.2023
- Supervised team of up to 20 Guest Service volunteers to interact with guests at grandstands.
- Attended to guests needs, responding to questions and complaints.
- Monitored staff training and shift changes.
Census Field Supervisor
US Census Bureau, Chicago Regional Census Center
07.2020 - 11.2020
- Trained employees in-person and remotely.
- Supervised team of over 60 employees to plan, schedule and direct work.
- Handled large volume of work using guidelines and materials to conduct survey.
- Evaluate work performance in accordance with standards.
Education
Bachelor of Arts -
Boston University
Boston, MASkills
- Guest Registration
- Verbal and Written Communication
- Special Events Ticketing
- Staff Training
- Staff Assignments
- VIP Services
- Special Event Coordination
- Customer Service Management
- Reservation Software
- Policies and Procedures
Languages
Filipino Tagalog
Native or Bilingual
Timeline
ICON Box Office Representative
Auris Presents ARC Music Festival
08.2023 - 09.2023
Guest Service Representative
Barnstorm Presents Lollapalooza
08.2023 - 08.2023
Front Desk Receptionist
Studio Lagree
06.2023 - Current
Guest Service Manager
Barnstorm Presents NASCAR Chicago Street Race
06.2023 - 07.2023
Census Field Supervisor
US Census Bureau, Chicago Regional Census Center
07.2020 - 11.2020
Bachelor of Arts -
Boston University
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