Rhonda Newton
Washington,District Of Columbia
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Tower Condominium Association
Washington Dc, District Of Columbia
01.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Desk Receptionist
Washington Real Estate And Trust.
Washington Dc, District Of Columbia
01.2009 - 12.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Cashier Assistant
Check Go
Washington, DC
05.2002 - 02.2006
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Roosevelt Theodore High School
Washington Dc 06.1993
Skills
- Greeting and Seating Clients
- Telephone Etiquette
- Front Desk Operations
- Call Transfers
- Guest Registration
- Inquiry Requests
- Telephone Reservations
- Meeting Support
- Registration Services
- Information Updates
- Front Desk Reservations
- Maintaining Guest Records
- Google Calendar
- Word Processing
- Directing Callers
- Needs Assessment
- File and Records Management
- Welcoming Guests
- Making Appointments
- Appointment Confirmation
- Entering Patient Data
- Records Pulling
- Filing
- Cash Handling
- Mail sorting
- Verbal and written communication
- Office supplies inventory management
Certification
- Area of certification, Company Name - Timeframe
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Tower Condominium Association
01.2019 - Current
Front Desk Receptionist
Washington Real Estate And Trust.
01.2009 - 12.2015
Cashier Assistant
Check Go
05.2002 - 02.2006
High School Diploma -
Roosevelt Theodore High School
- Area of certification, Company Name - Timeframe
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