Gabriela Gill
Philadelphia,PA
Summary
Strengths include quick learner, resourceful, dedicated, and capable of performing a wide range of tasks. Organized and dependable while successful at managing multiple priorities with a positive attitude. Willingness to take on new challenges in the workplace to meet team goals.
Overview
7
7
years of professional experience
Work History
Telephone Member Service Representative
Police And Fire Federal Credit Union
12.2023 - Current
- Maintained comprehensive knowledge of products and services, ensuring accurate information delivery to members.
- Navigated multiple software systems simultaneously, allowing for efficient call management and accurate recordkeeping.
- Helped large volume of members every day with a positive attitude and focus on member satisfaction.
- Learned and maintained an in-depth understanding of products and services to offer that would benefit members investments.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Clicker
N.C.B Management
02.2020 - 12.2023
- Sent calls to collectors.
- Review and perform daily tasks to ensure a smooth schedule.
- Follow specific schedules.
- Take responsibility for tasks given.
- Skilled at working independently and collaboratively in a team environment.
Instacart shopper
Instacart
10.2019 - 01.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Counter Person and Cook
Perry's Pizzeria
02.2019 - 10.2019
- Answered calls and took orders for customers.
- Prepared food and packed orders for delivery or pick up.
- Delivered orders occasionally.
- Coordinated with kitchen staff to ensure timely order preparation during peak hours.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
Line Attendant
Estee Lauder
06.2018 - 01.2019
- Helped maintain high levels of employee morale through open communication and fostering a positive work atmosphere.
- Packed a variety of different products into their presentation packaging.
- Unloaded and loaded items from conveyors, machines, and conveyances for assemblers.
- Assembled and packaged products efficiently.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
Bagger
Shoprite
10.2017 - 05.2018
- Helped with maintaining clean and organized store appearance.
- Aided customers with bagged groceries to their car when needed.
- Provided excellent customer service by addressing inquiries and assisting with locating products.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
File Clerk
Associate Family Practice Professionals
02.2017 - 09.2017
- Verified insurance eligibility for patients that had appointments.
- Called patients to confirm and/or reschedule appointments.
- Sorted and scanned patients documents into appropriate filing systems.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Counter Person and Waitress
Dom's Seafood
8 2016 - 2 2017
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Processed phone or in person orders and sent to kitchen employees for preparation.
Education
High School Diploma -
New Foundations Charter High School
Philadelphia, PASkills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Timeline
Telephone Member Service Representative
Police And Fire Federal Credit Union
12.2023 - Current
Clicker
N.C.B Management
02.2020 - 12.2023
Instacart shopper
Instacart
10.2019 - 01.2020
Counter Person and Cook
Perry's Pizzeria
02.2019 - 10.2019
Line Attendant
Estee Lauder
06.2018 - 01.2019
Bagger
Shoprite
10.2017 - 05.2018
File Clerk
Associate Family Practice Professionals
02.2017 - 09.2017
Counter Person and Waitress
Dom's Seafood
8 2016 - 2 2017
High School Diploma -
New Foundations Charter High School
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