Gabriela Gorgijevska

Responsibilities:

• ■Operations
  - to do after school programs or workshops in absence of instructors
  - Answer lines
  -Equipment
  ●Mad science system
  - First time kit prep of current system for both ASPs and Camps
  - Oversee throughout semester that kits are in proper order including RTPs and Bottles
  - Help instructors locate their equipment
  - Upkeep of Brixology kits
  ● Work with Operations Manager and set up clear tasks for equipment specialists on daily basis
  ● Inventory and source equipment if needed
  ● Aid in recruitment of new instructors
  ●Scheduling
  -Assist with program scheduling when necessary
  ● Instructors
  - Communicate with instructors
  ● Work closely with Operations Manager to ensure all instructors are trained, oriented and are properly performing
  ● Participate in training instructors
  ● Responsible for completion of all program paperwork
  - Extranet, Quickbooks, DocuSign
  ■ Customer service
  - Ability to provide prompt attention to customers with questions or concerns.
  ■ Sales
  - Call back requests
  - Ability to register customers online
  - Book returning ASP customers, meet goals,works as team.

• Assisted younger children with learning how to accomplish small, age-appropriate job
• Regulated children's schedules to balance rest, learning and play
• Organized and planned age-appropriate lessons involving reading, crafts

• Keep tracking of sales targets
• Managing correspondence between sales team and their clients create and maintain costumer records, updating detail if needed
• Work together with other teams to improve efficiency and increase sales 5-10%

• Maintain sales volume ,product mix and selling price
• Keep track of changing trends, economic indicators and competitions
• Contribute to team effort by accomplishing increased sales by 10% and needs