Gabriela Grimoldi
Mountain Center,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, notably at Lumbermill Grill. Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and maintaining high-quality standards. Demonstrated ability to multitask effectively, ensuring operational excellence and cultivating lasting client relationships.
Overview
5
5
years of professional experience
Work History
Server
Lumbermill Grill
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Mountain Top Liquor Store
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Esthetician
Self Employed
02.2020 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Education
Radio Frequency Technician - Body Treatments
Xclusive's Spa Academy
Long Beach, CA06.2020
Esthetician - Beauty Care
Stratford Career Institute
Saint Albans, VT05.2020
GED -
Beaverton High School
Beaverton, OR06.1995
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Lumbermill Grill
07.2024 - Current
Cashier
Mountain Top Liquor Store
04.2022 - Current
Esthetician
Self Employed
02.2020 - Current
Radio Frequency Technician - Body Treatments
Xclusive's Spa Academy
Esthetician - Beauty Care
Stratford Career Institute
GED -
Beaverton High School