Gabriela Gutic
Las Vegas,NV
Summary
Accomplished VIP Services Coordinator at The Cosmopolitan of Las Vegas, adept in creating marketing materials that significantly enhance revenue streams. Excelled in fostering client relationships, managing event logistics, and ensuring guest satisfaction through tailored recommendations. Proficient in Microsoft Office and bilingual in Serbian and English, demonstrating exceptional discretion and the ability to maintain composure under pressure.
Overview
5
5
years of professional experience
Work History
VIP Services Coordinator
The Cosmopolitan of Las Vegas
02.2023 - Current
- Assisted in creating customized marketing materials targeting potential high-value clients, leading to increased revenue streams through successful acquisition strategies.
- Developed strong relationships with clients, ensuring repeat business and loyalty from high-profile guests.
- Managed complex logistics for large-scale events involving numerous VIP attendees, ensuring seamless execution and positive feedback.
- Analyzed guest preferences to anticipate needs and provide tailored recommendations for activities, dining, and accommodations.
- Served as the primary point of contact for all VIP-related inquiries, delivering prompt and accurate information at all times.
- Handled sensitive situations with discretion while preserving client confidentiality at all times during their stay with us.
Autograph Lounge Associate
The Cosmopolitan of Las Vegas
05.2022 - 02.2023
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and maintained strong relationships with key clients to ensure high satisfaction.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set the tone of customer experience and provide a welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to handle requests and questions properly.
Dental Office Manager
Summerlin Smiles
06.2020 - 05.2022
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining an existing clientele base.
- Assisted in recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal-setting sessions, regular performance reviews, and feedback meetings, resulting in higher employee engagement.
Education
Associate of Arts - Business Administration And Management
University of Colorado At Boulder
Boulder, CO05-2020
Skills
- Discretion and confidentiality
- Proficient in Microsoft Office applications
- LMS
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts
- Bi-lingual: Serbian and English
- Knowledge of casino rules, regulations, and gaming tables
- Familiarity with loyalty programs and casino promotions
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
VIP Services Coordinator
The Cosmopolitan of Las Vegas
02.2023 - Current
Autograph Lounge Associate
The Cosmopolitan of Las Vegas
05.2022 - 02.2023
Dental Office Manager
Summerlin Smiles
06.2020 - 05.2022
Associate of Arts - Business Administration And Management
University of Colorado At Boulder
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