Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Hernandez

Round Rock,TX

Summary

Friendly go-getter with a willingness to take on any task to support the team and help succeed.

Offers strong communication and problem solving abilities. Currently am a student working toward an Associates Degree in American Sign Language Interpreter program in the Public and Social Services field and seeking an opportunity to begin a career.

Overview

5
5
years of professional experience

Work History

Sales Associate

Tommy Hilfiger
08.2018 - 11.2020
  • Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
  • Acquired extensive knowledge of products and services offered at store.
  • Greet and provide great customer service to all who entered.
  • Answered any questions on products in store.
  • Handled cash register duties such as handling cash, credit/debit cards, processing exchanges and refunds accurately.
  • Kept sales floor stocked with products.
  • Maintained clean work environment.

Server/Bartender

Julio's Mexican Restaurant
07.2020 - 03.2021
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
  • Welcome and attend to all customers with excellent customer service to those who entered the dining establishment.
  • Gave out on spot recommendations.
  • Trained new servers in company policies, guest service standards, and best practices.
  • Provided exceptional customer service by addressing and resolving guest concerns or complaints.
  • Collaborated with kitchen staff to communicate special requests or modifications from guests accurately.

Sales Associate

Nike Factory Outlet Store
06.2021 - 12.2021
  • Helped customers navigate store, complete sales, and process returns.
  • Resolved concerns using strong communication and conflict management skills.
  • Built rapport with customers by offering a friendly, welcoming environment in store.
  • Within 3 months was promoted to apparel team that required to be able to build and take down fixtures.
  • Quick problem solving was needed when coming up with new fixtures on spot at many times.
  • Frequently dealt with register duties as well performing cash transactions, credit/ debit card, processing refunds and exchanges.
  • Have knowledge on all products on sales floor to be able to answer all questions asked.
  • Maintained a clean and organized sales floor for optimal shopping experience.
  • Resolved customer complaints to ensure satisfaction and maintain positive brand image.

Stylist Sales Associate

Kendra Scott
07.2023 - 11.2023
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Represent the company by using the core values of Family, Fashion and Philanthropy everyday.
  • Multitasked throughout the day as needed working the engraving station, registers, welcoming customers into the store, making jewelry at the colorbar, and servicing all customers who walked through the doors.
  • Was given fine jewelry keys when shifted throughout the day and assisted customers to try on, and purchase our fine jewelry pieces.
  • Built strong client relationships through excellent customer service, communication, and follow-up skills.

Education

Some College (No Degree) - Public And Social Services

Austin Community College
Austin, TX

High School Diploma -

Cedar Ridge High School
Round Rock, TX
2019

Skills

  • Working knowledge of Word and Power Point
  • Problem solver; Ability to think through situations to find best solution
  • Communication skills; Listening, speaking, writing
  • Organizational skills; Ability to be detail oriented when planning
  • Teamwork; Team player who excels at building relationships with colleagues/customers/clients
  • Active listener; knowing when to listen and when to act

Timeline

Stylist Sales Associate

Kendra Scott
07.2023 - 11.2023

Sales Associate

Nike Factory Outlet Store
06.2021 - 12.2021

Server/Bartender

Julio's Mexican Restaurant
07.2020 - 03.2021

Sales Associate

Tommy Hilfiger
08.2018 - 11.2020

Some College (No Degree) - Public And Social Services

Austin Community College

High School Diploma -

Cedar Ridge High School

Similar Profiles

CREATE PROFILE
Gabriela Hernandez