Shenikwa Thornton

• Maximized customer satisfaction through effective communication and product knowledge.
• Facilitated merchandise transactions using POS systems, ensuring accuracy and efficiency.
• Assisted in inventory management, optimizing stock levels to meet customer demand.
• Developed strong relationships with customers, enhancing repeat business opportunities.

• Compiled and delivered comprehensive financial reports on a monthly, quarterly, and annual basis.
• Supported production of promotional materials for group sessions.
• Engaged in ongoing education and training programs to enhance professional skills.
• Secured all documents to maintain confidentiality.
• Oversee daily schedules, employee shifts, and time-off requests.
• Manage payroll, establish wage rates, and calculate bonuses per company policy.
• Facilitated training sessions to ensure compliance with company

Fostered collaborative work environment by consistently demonstrating professionalism.

Streamlined communication processes for timely handling of correspondence.

Ensured deadlines were consistently met through effective schedule management.

Demonstrated proficiency in MS Office suite and office equipment.

Enhanced departmental interactions and aided in the onboarding process for new hires.

• Provided customer assistance for transactions involving buying, selling, and pawning.
• Determined quality and market value of various customer items.
• Ensured equitable loan agreements through skilled negotiation.
• Ensured compliance with regulations during transaction management.
• Ensured adherence to laws and regulations in pawnbroking and sales
• Executed opening and closing procedures.

• Tracked relevant information from calls and messages.

• Exhibited proficiency in numerous skills and qualifications

• Demonstrated excellent verbal communication in interactions with callers

• Demonstrated expertise in operating PBX systems and communication tools.

• Proficient in identifying and implementing effective solutions.

• Streamlined record-keeping by organizing call logs and messages for quick retrieval.

• Managed multiple tasks concurrently with ease.