Monica Garcia
Lake Elsinore,California
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
29
29
years of professional experience
Work History
Team Member
In-N-Out Burger
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
IHSS Care Provider
IHSS In Home Support Services
02.2018 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Service Representative/ Owner
El Refugio Mexican Food
08.2015 - 08.2017
- Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss
- Developed marketing campaigns to increase visibility of the restaurant
- Planned menus, estimated food and beverage costs, and purchased inventory
- Ensured customer satisfaction and repeat business.
Pre-coding Department
EBSCO Information Service
04.2010 - 05.2015
- Handled various tasks such as receptionist duties, sending and receiving faxes, filing, mailing letters, using Excel, Microsoft Word, Microsoft Outlook, and scanning and making copies
- Promoted to the Pre-coding Department to handle incoming orders and update order information
- Logged invoices and pulled orders from the system.
Supervisor/Customer Service Representative
Garcia’s Cleaning Service
01.2001 - 03.2010
- Supervised staff on cleaning techniques and procedures and time management
- Assisted clients with professional and effective cleaning services
- Arranged and planned contracts
- Performed light clerical duties.
Customer Service Representative
The Handy Guy
06.2006 - 10.2008
- Handled heavy multi-line phone system, scheduled and re-scheduled appointments, made phone calls for client follow-ups, and performed clerical duties as requested.
Customer Service Representative
New Chef Fashion, Incorporated
01.2005 - 06.2006
- Maintained heavy multi-line phone system, entered orders in data systems, translated Spanish language for clients and staff, tracked and confirmed orders, and performed 10-key touch as requested.
Customer Service Representative
Joe Daley & Sons
01.1996 - 01.2001
- Provided cashiering service for customers, interpreted the Spanish language for clients and staff, provided follow-ups with customers, and checked and tracked status on orders.
Education
Computer Software -
Glendale Community College
01.1999
General Studies -
Venice High School
01.1987
Skills
- Professional Customer Service
- Excellent Communication Skills
- Flexible/Reliable
- Multi-Tasking Skills
- Productive/Trustworthy
- Detail/Team Oriented
- Bilingual (Spanish & English)
- Customer-Relations Background
Timeline
Team Member
In-N-Out Burger
01.2024 - Current
IHSS Care Provider
IHSS In Home Support Services
02.2018 - Current
Customer Service Representative/ Owner
El Refugio Mexican Food
08.2015 - 08.2017
Pre-coding Department
EBSCO Information Service
04.2010 - 05.2015
Customer Service Representative
The Handy Guy
06.2006 - 10.2008
Customer Service Representative
New Chef Fashion, Incorporated
01.2005 - 06.2006
Supervisor/Customer Service Representative
Garcia’s Cleaning Service
01.2001 - 03.2010
Customer Service Representative
Joe Daley & Sons
01.1996 - 01.2001
Computer Software -
Glendale Community College
General Studies -
Venice High School