Gabriela Hernandez
bellflower,CA
Summary
Adept in HIPAA compliance and patient-focused care, I significantly enhanced clinic efficiency and patient satisfaction at Torrance Memorial Physician Network. My bilingual abilities and expertise in phlebotomy and medical procedures streamlined operations and improved patient experiences. Recognized for exceptional customer service and maintaining confidentiality, I am a reliable team player committed to healthcare excellence.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Torrance Memorial Physician Network
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
Patient Service Representative
RadNet
11.2020 - 06.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Posted payments to accounts and maintained records.
- Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
Front Office Receptionist
United Medical Imaging
06.2018 - 12.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected insurance copayments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Assisted in training new hires, sharing best practices for efficient document handling and imaging processes.
- Collaborated with medical professionals, ensuring a smooth transition of patients from consultation to imaging procedures.
Medical Assistant
Dr. Jose De La Rosa
09.2007 - 05.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Graduate Certificate - Phlebotomist
El Camino Collage
Torrance, CA12-2024
Graduate Certificate - Medical Assistant
Advance Collage
Paramount, CA09-2008
High School Diploma -
Southern California Independent Education Studies
Los Angeles, CA04-2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Sterile technique
- Fluent in spanish and english
- OB/GYN procedures
- Simple dressings
- Payment collection
Timeline
Medical Assistant
Torrance Memorial Physician Network
06.2023 - Current
Patient Service Representative
RadNet
11.2020 - 06.2023
Front Office Receptionist
United Medical Imaging
06.2018 - 12.2020
Medical Assistant
Dr. Jose De La Rosa
09.2007 - 05.2018
Graduate Certificate - Phlebotomist
El Camino Collage
Graduate Certificate - Medical Assistant
Advance Collage
High School Diploma -
Southern California Independent Education Studies
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