GABRIELA HERNANDEZ
Las Vegas
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Food Server
Mother Wolf Fontainebleau
03.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to synchronize food preparation and service timelines.
- Managed multiple tables efficiently, prioritizing guest needs and order accuracy.
- Trained new staff on menu knowledge and service standards to maintain consistency.
- Implemented table turnover strategies, increasing seating capacity during peak hours.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Well trained with the menu, wines, liquors.
Bus Person/Barista
Wynn Resort and Casino
02.2025 - Current
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly clearing and resetting tables during peak service hours.
- Collaborated with servers to ensure timely delivery of beverage orders, chips and cashews.
- Monitored inventory levels of dining supplies, restocking as needed to maintain operational flow.
- Ensuring cleanliness and up to 5 star forbe standers.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
Front Desk/Admin
Nevada Community Management
01.2022 - 01.2025
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured customer satisfaction by providing excellent customer service and addressing any concerns or questions they had about the services offered.
- Managing over 17 communities with over 500 homes providing and paying monthly assessments, violations, creating monthly newsletters, doing monthly financials for the communities.
Vault Teller
Money Tree
02.2014 - 01.2022
- Adhered to regulatory and company security and audit procedures.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Processed cash withdrawals accurately and efficiently.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Maintained accurate teller drawer handle all customer bank transactions.
- Supervised tellers to verify compliance with both federal and local regulations.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Handled over multiple customers each day and processed transactions, including deposits and withdrawals.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
Education
High School Diploma -
Rancho High School
2009
Skills
- Bilingual
- Professional attitude
- Menu memorization
- Quality control
- High volume dining
- Front-of-house display creation
- Garnishing
- Dining customer service
- Hospitality service expertise
LANGUAGES
Fluent in Spanish
ACHIEVEMENTS
Recived customer service of the year award in 2019, Forbes award in 2012
Timeline
Food Server
Mother Wolf Fontainebleau
03.2025 - Current
Bus Person/Barista
Wynn Resort and Casino
02.2025 - Current
Front Desk/Admin
Nevada Community Management
01.2022 - 01.2025
Vault Teller
Money Tree
02.2014 - 01.2022
High School Diploma -
Rancho High School