Gabriela Hernandez
Sandy
Summary
Dynamic professional with a strong background in manufacturing at PCA and social media management. Proven ability to enhance brand visibility through engaging content creation while delivering exceptional customer service. Skilled in problem-solving and teamwork, consistently achieving high customer satisfaction and operational efficiency. Passionate about continual improvement and adapting to new challenges.
Overview
2026
2026
years of professional experience
Work History
Manufacturing
PCA
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Waitress
Wild Pepper Pizza
Utah
10.2024 - 09.2025
- Upsold daily specials and beverages, contributing to increased sales revenue.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Answered customers' questions, recommended items, and recorded order information.
Social Media Manager
Babydrinks
México
06.2023 - 09.2024
- Developed and executed engaging social media campaigns to enhance brand visibility.
- Analyzed social media metrics to refine strategies and improve audience engagement.
- Collaborated with design teams to create compelling visual content for platforms.
- Managed community interactions, responding promptly to customer inquiries and feedback.
- Conducted market research to identify trends and inform content strategy decisions.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Waitress
Entre Panes
Chile
06.2021 - 09.2022
- Provided exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately and efficiently using POS system.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Assisted in training new employees on restaurant procedures and menu details.
Education
High School Diploma -
Jorge Viloria
Maracaibo Skills
- Manufacturing activities planning
- Manufacturing and warehouse procedures
- Photo and video editing
- Social media management
- Teamwork and collaboration
- Content creation
- Digital media
- Empathic communication
- Problem-solving
- Friendly, positive attitude
- Illustration and design
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Waitress
Wild Pepper Pizza
10.2024 - 09.2025
Social Media Manager
Babydrinks
06.2023 - 09.2024
Waitress
Entre Panes
06.2021 - 09.2022
Manufacturing
PCA
High School Diploma -
Jorge Viloria