Gabriela Herrera
Easthampton,MA
Summary
Dynamic leader with proven success in store management at Golden Goose, excelling in client cultivation and store operations. Spearheaded initiatives that exceeded targets, enhanced customer service, and fostered team development. Skilled in multitasking, with a knack for problem-solving and mentoring, significantly contributing to revenue growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Golden Goose
05.2023 - Current
- Exceeded company targets through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Organized special events within the store to drive intentional foot traffic and increase overall revenue potential.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Participated in numerous store openings, providing staff training and operational support.
Store Manager
Intermix
04.2020 - 05.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcome, positive experiences.
- Recruiting and retaining top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles .
- Provided managerial support in multiple stores outside the Hampton's market, including Aspen and Scottsdale.
Operations Manager
Michael Kors
07.2015 - 04.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Ensured maximum sales support through communicating inventory opportunities.
- Created BOH action plans to increase team productivity and to aid in operational tasks such as cycle counts, RTVs, and bi-annual inventories.
Education
SUNY, Farmingdale
Farmingdale, NYSkills
- Client cultivation
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Partnership building
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Golden Goose
05.2023 - Current
Store Manager
Intermix
04.2020 - 05.2023
Operations Manager
Michael Kors
07.2015 - 04.2020
SUNY, Farmingdale
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