GABRIELA HOYOS
San Tan Valley,AZ
Summary
Dynamic and reliable professional with a proven track record at Oreganos Pizza Bistro, excelling in customer service and multitasking. Demonstrated ability to increase customer satisfaction through exceptional service and high-quality cocktail crafting. Trained new staff, ensuring adherence to safety and service standards. Adept at fostering loyal clientele and enhancing team efficiency.
Overview
5
5
years of professional experience
Work History
Bartender
Oreganos Pizza Bistro
07.2019 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Oreganos Pizza Bistro
07.2019 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
To-Go Server
Oreganos Pizza Bistro
07.2019 - Current
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Host
Oreganos Pizza Bistro
07.2019 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Poston Butte High School
San Tan Valley, AZ06-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Oreganos Pizza Bistro
07.2019 - Current
Server
Oreganos Pizza Bistro
07.2019 - Current
To-Go Server
Oreganos Pizza Bistro
07.2019 - Current
Host
Oreganos Pizza Bistro
07.2019 - Current
High School Diploma -
Poston Butte High School
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