Gabriela Jovanovska

• Managed accounts receivable operations and client financial relationships

• Analyzed outstanding receivables and implemented collection strategies

• Monitored and improved collection processes and workflows

• Prepared weekly and monthly aging reports and financial analysis

• Maintained analytical records and financial documentation

• Prepared legal case documentation for debt collection procedures

• Supervised team performance and trained staff

• Worked extensively with Microsoft Dynamics 365

• Handled debt collection for major banks including Stopanska Banka, Tutunska Banka, and Alfa Banka

• Managed collections for telecom companies (One, T-Mobile)

• Communicated with clients to resolve outstanding balances

• Trained and onboarded new employees

• Maintained accurate billing and payment records

• Ensure all information sent to customers is accurate, up to date and communicated thoroughly
• To review, report and monitor all customer feedback
• Admin duties as required
• Professionally greeting customers with a pleasant phone personality and obtaining the required information from the customer regarding his/her request
• Identifying, researching and resolving customer issues via phone, email or on-line
• Initiating coordination with other departments to identify, troubleshoot and solve relevant customer issues
• Addressing any customer complaints by recording their issues within CRM system and communicating the issue to the appropriate manager if needed