RealGreen
Gabriela Kalinowski
Summary
Dynamic professional with extensive experience in team coordination, overseeing service operations, and system optimization. Proven track record in successfully managing client mergers, resolving complex issues, and developing custom software solutions. Skilled in administrative support, and excels in customer service & fostering relationships built on trust.
Overview
13
13
years of professional experience
Work History
Assistant Office Manager
Teed & Brown
07.2022 - Current
- Coordinated the successful merger of 2,500 client accounts into a unified system, enhancing operational efficiency and improving client management processes.
- Oversaw a team of service technicians, managed scheduling, and addressed operational issues to ensure efficient service delivery and resolution of technical problems.
- Managed the schedule and prepared quotes for Operations Managers, ensuring timely and accurate coordination of daily activities and client proposals.
- Resolved discrepancies and errors in team processes, ensuring accuracy and maintaining operational efficiency.
- Collaborated with in-house software engineers to develop custom billing software, contributing to design, implementation, and testing phases to ensure a tailored and efficient solution.
- Oversaw office inventory by ordering, stocking and shipment receiving.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
Customer Service Representative Team Lead
Teed & Brown
11.2021 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and managers.
- Entered production and ensured accurate billing and invoicing for clients.
- Coordinated with technicians to clarify job specifics prior to billing.
- Managed and interacted with business and property manager accounts.
- Proficient in operating Hydrawise controllers.
- Onboarded and trained customer representatives to meet performance and service goals.
Customer Care Rep & Veterinary Assistant
Cat's Corner Veterinary Hospital
11.2020 - 01.2022
- Provided compassionate and patient customer service to clients in various emotional states, while being attentive to both client and pet needs
- Answered and triaged multi-lined phone calls from clients, filled prescriptions, client education
- Managed scheduling appointments & procedures along with record requests between other hospitals & specialty practices
- Monitored client flow from check-in to discharge, and monitored scheduled appointments running on time
- Maintained proper and detailed documentation in electronic medical records
- Assisted in cleaning hospital including keeping lobby clean and sanitary, taking out trash/recycling, laundry, cleaning floors, bathrooms, exam rooms as needed
- Assisted with patient treatments, exams and running in-house lab work
Kennel Supervisor & Receptionist
Marta's Vineyard Canine Resort
05.2017 - 03.2020
- Supervised and trained staff on day-to-day protocols
- Oversaw cleaning of pet rooms, feeding, and exercising of all pets
- Worked directly with clients, in person and over the phone, to create a positive, professional relationship built on trust
- Assessed pet behavior and health to maintain a safe environment, including practices ranging from group play to handling medication
- Created a more user-friendly company website, pamphlets and social media presence
Supervisor
Ferris Acres Creamery
07.2011 - 10.2016
- Managed around 20 employees in a fast-paced, high volume environment
- Delegated tasks, training new employees, managing customer service and customer service complaints
- Ice cream cake decoration, taking inventory, and restocking
Server
Nouveau Monde Wine Bar
08.2016 - 10.2017
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Arts - Psychology
Western Connecticut State University
Danbury, CT12.2017
Skills
- Workflow Coordination
- Policy & procedure modification
- Proposal Writing
- Time Management
- Critical Thinker: demonstrates problem solving skills
- Strong communication skills: leadership, written & verbal presentation
Software
Microsoft Office/Teams
Hunter Hydrawise
SaaS Platforms
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Assistant Office Manager
Teed & Brown
07.2022 - Current
Customer Service Representative Team Lead
Teed & Brown
11.2021 - 07.2022
Customer Care Rep & Veterinary Assistant
Cat's Corner Veterinary Hospital
11.2020 - 01.2022
Kennel Supervisor & Receptionist
Marta's Vineyard Canine Resort
05.2017 - 03.2020
Server
Nouveau Monde Wine Bar
08.2016 - 10.2017
Supervisor
Ferris Acres Creamery
07.2011 - 10.2016
Bachelor of Arts - Psychology
Western Connecticut State University
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