GABRIELA KESHISHIAN
Los Angeles,CA
Summary
UC Berkeley graduate with 15+ year’s experience in sales, service and hospitality. Seeking a full-time position in the service industry.
Overview
14
14
years of professional experience
Work History
KEY HOLDER
TAILWAGGERS
01.2023 - Current
- Exemplify excellent customer service during every guest-encounter, as well as coach and train staff
- Staying knowledgeable about current products and supplies
- Interacting with customers on the best products for their animals' needs
- Recommending related products to increase customers' options and enrich the shopping experience
- Accepting and processing orders, operate the POS register, and resolving customer return-issues.
MEMBERSHIP ADVISOR
EQUINOX
01.2018 - 01.2022
- Led club in service generated sales, skillfully managed member experience and operational tasks
- Handled clubs service-related issues, in-person, through email to rectify all bad experiences
- Developed and executed monthly lead generation plans, recognized regionally for effectivity
- Prevented losses by resolving member complaints and promptly finalizing agreements
- Enhanced club experience with referral incentives and numerous revenue-generating events.
LICENSING COORDINATOR
EPIC RIGHTS
01.2017 - 01.2018
- Served as the primary point of contact between EVP Global Licensing and international agents
- Optimized sales performance by designing email marketing campaigns and artist brand guides
- Streamlined licensee database and arranged calls, meetings, and travel itineraries for EVP
- Ensured efficiency from early negotiations to fully executed license agreements.
RETAIL SALES, CUSTOMER SERVICE
ADIDAS, SEPHORA & CHANEL BEAUTY
01.2010 - 01.2015
- Gained specialized sales experience with client-facing roles sharing the following job responsibilities: Meeting or exceeding monthly and yearly sales and service retention targets, Opening and closing registers, handling point of sale transactions, returns and exchanges
- Building customer trust and loyalty, upselling, generating referral leads and preventing loss.
Education
BACHELOR OF RHETORIC, PUBLIC DISCOURSE - GLOBAL POVERTY & PRACTICE MINOR
UNIVERSITY OF CALIFORNIA, BERKELEY
01.2017
Skills
- Sales
- Executive assistance
- Research & development
- Team leadership
- Operations
- Auditing
- Licensing
- Client Services
- Legal agreements
- Email marketing
- Coaching
- Microsoft Office
- Corporate partnerships
- Loss prevention
- Business development
- Google Workspace
References
References and comprehensive work history provided by request. Thank you for your consideration.
Timeline
KEY HOLDER
TAILWAGGERS
01.2023 - Current
MEMBERSHIP ADVISOR
EQUINOX
01.2018 - 01.2022
LICENSING COORDINATOR
EPIC RIGHTS
01.2017 - 01.2018
RETAIL SALES, CUSTOMER SERVICE
ADIDAS, SEPHORA & CHANEL BEAUTY
01.2010 - 01.2015
BACHELOR OF RHETORIC, PUBLIC DISCOURSE - GLOBAL POVERTY & PRACTICE MINOR
UNIVERSITY OF CALIFORNIA, BERKELEY
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