Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriela Miranda

El Paso,TX

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

19
19
years of professional experience

Work History

Team Lead

Walmart
01.2020 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.Held weekly team meetings to inform team members on company news and updates.Built strong relationships with customers through positive attitude and attentive response.Managed schedules, accepted time off requests and found coverage for short shifts.Supervised team members to confirm compliance with set procedures and quality requirements.Trained new team members by relaying information on company procedures and safety requirements.Worked with team to identify areas of improvement and devised solutions based on findings.Maintained store visual standards by setting up window and interior displays to merchandising guidelines.Performed inventory control procedures to manage stock.Handled cash register operations and customer transactions to process payments.Trained, coached, and mentored new sales associates for maximum performance.Monitored sales team performance and provided constructive feedback.Processed and stocked merchandise in accordance with store standards.

General Configuration and Quality Assurance

Challenger Artificial Intelligence, Inc.
10.2020 - 01.2021
  • Monitored product standards and quality-control programs.Fixed identified issues to increase productivity and boost workflows.Monitored testing processes, test development and user acceptance testing.Collaborated with development team and reviewed technical specifications to create testing programs.Worked occasionally on coding processes, and changes.

Department Manager

Walmart
06.2019 - 12.2020
  • Assessed, optimized and elevated operations to target current and expected demands.Oversaw efficient receiving and inventory management to keep stock within optimal levels.Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.Worked closely with sales associates to complete tasks.Utilized excellent math skills to maintain accurate inventory levels.Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Cashier /Customer Service /Event Asssociate

Walmart
09.2006 - 06.2019
  • Scanned customer purchases, supporting transactions to streamline sales process.Assisted with purchases, locating items and signing jp for rewards programs.Processed returned items in accordance with store policy.Worked closely with front-end staff to assist customers and maintain satisfaction levels.Property verified customer identification for alcohol or tobacco sales.Received payments for Lay away and issued receipts.Utilized POS system to handle customer cash and credit card transactions.Worked with floor team and managers to meet wide range of customer needs.Counted money in drawers at beginning and end of each shift.

Production Clerk

Automotive Lighting
11.2006 - 10.2011
  • Documented production volume, material consumption and quality issues in Excel to keep management well-informed and support proactive planning.Consulted with department supervisors and production teams to evaluate needs and discuss corrective action for individual concerns.Performed routine office taks, including copying, answering telephones, fine management and data entry to keep operations at optimal levels and better serve internal.Reviewed production information showing volume produced, Headcount and Scrap data.Monitored project progress and presented status to leadesr to solve productivity issues.Prepared narrative staff reports and recommendations of limited complexity, including special use permits and variances, with skill and accuracy.Outlined production commitments and timetables using sales forecast information.Collaborated with management, sales and engineering to adjust plans and maintain targets.RequisitionsProvided meeting support by taking minutes and dictations.Issued invoices and followed up on outstanding payments to remind clients to pay on time.Planned production schedules, taking employee production rates, company needs and seasonal changes into account.Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

High School Diploma Business Administration -

CBTis 114
Cd. Juarez Chihuahua, Mexico.
2005-07-01

Bachelor of Science - Computer System Engineering

Universidad Autonoma De Ciudad Juarez
Cd. Juarez, Chihuahua
2011-12-01

Skills

  • Initiative
  • Organization
  • Leadership
  • Effective Time Management
  • Customer Service Skills
  • Work Ethic
  • Professional Skills -Retail Orientated Business Awareness
  • Cultural Awareness
  • Interpersonal Skills
  • Dependability
  • Attention to detail

Timeline

General Configuration and Quality Assurance

Challenger Artificial Intelligence, Inc.
10.2020 - 01.2021

Team Lead

Walmart
01.2020 - Current

Department Manager

Walmart
06.2019 - 12.2020

Production Clerk

Automotive Lighting
11.2006 - 10.2011

Cashier /Customer Service /Event Asssociate

Walmart
09.2006 - 06.2019

High School Diploma Business Administration -

CBTis 114

Bachelor of Science - Computer System Engineering

Universidad Autonoma De Ciudad Juarez

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Gabriela Miranda