Gabriela Lara-Loya
Phoenix,AZ
Summary
knowledgeable soon to be medical assistant with great customer services, strong communication and organization skills, and eagerness to continue learning. capable of completing task related to the field. Team oriented, HIPPA compliant, and empathetic in helping people with various needs
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
CVS Health
09.2023 - 08.2024
- Received, inspected, and documented incoming shipments of products
- Efficiently organized and maintained inventory in accordance with company standards
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Maintained a clean and organized work area, promoting safety and efficiency
- Achieved an average picking accuracy rate of 90% over the course of 10 months
- Handled day-to-day shipping and receiving overseeing more than 5,000 packages per day.
Warehouse Associate
Amazon
11.2022 - 08.2023
- Verified accuracy of shipment contents by comparing information on packing slips with purchase orders
- Worked safely around moving machinery.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Tracked carrier performance metrics such as on-time delivery rates and transit times
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Call Center Customer Service Representative
Maximus Call Center
03.2022 - 09.2022
- Developed and maintained a portfolio of XX clients, providing them with personalized insurance solutions
- Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
- Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
- Managed policy renewals by proactively contacting clients ahead of expiration dates and offering updated coverage options
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Food Service Worker
Churroholic
01.2022 - 08.2022
- Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
- Ensured proper presentation and preparation of food products and beverages in an appealing way
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Cashier
bbb fashion
08.2020 - 01.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Displayed adaptability when faced with unexpected challenges, working closely with colleagues to maintain smooth operations during busy shifts .
Babysitter
Family
01.2020 - 12.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Monitored progress in self-care tasks, encouraging independence.
- Provided first aid and care during emergencies, ensuring child safety at all times.
Education
CMAA - Health Sciences
Stepful
Remote03-2025
High school or equivalent -
Westview High School
Avondale, AZ05.2021
Skills
- Customer Engagement
- Strong Technical Skills
- Prioritization and Time Management
- Bilingual Proficiency in English and Spanish
- Accurate Cash Handling
- Experienced with Microsoft Outlook
- Efficient Cash Transactions
- Fast Typing Skills
- Effective Communication
- Experienced with Microsoft Office Suite
- Detail-Oriented Planning
- Quick learner
- Trustworthy Performance
- Multitasking
- Critical thinking
- Work ethic and integrity
- Following directions
- Team collaboration
- Quality assurance
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
CVS Health
09.2023 - 08.2024
Warehouse Associate
Amazon
11.2022 - 08.2023
Call Center Customer Service Representative
Maximus Call Center
03.2022 - 09.2022
Food Service Worker
Churroholic
01.2022 - 08.2022
Cashier
bbb fashion
08.2020 - 01.2022
Babysitter
Family
01.2020 - 12.2021
High school or equivalent -
Westview High School
CMAA - Health Sciences
Stepful
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