Alisia Perez
Roeland Park,KS
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
Amazon Fulfillment Center
Lenexa, Ks
11.2023 - Current
- Efficiently process and organize inventory, ensuring accurate placement and storage within the facility
- Prepare and package customer orders with precision, maintaining high standards of quality and customer satisfaction
- Operate scanning equipment to track product information and contribute to the seamless loading of packaged items for timely shipment.
Personal Shopper
Walmart
Overland Park, Ks
10.2023 - Current
- Efficiently fulfill online customer orders with precision and attention to detail, ensuring accuracy in product selection and satisfaction
- Deliver orders to customer vehicles promptly, maintaining a high standard of service and a positive shopping experience.
Beauty Counter Manager
Nordstrom
Overland Park, KS
06.2023 - 07.2023
- Delivered personalized client consultations, enhancing customer satisfaction by aligning cosmetic applications with individual features and preferences
- Maintained current knowledge of product lines through regular participation in training sessions and seminars, ensuring expert advice and recommendations
- Executed merchandising strategies and maintained visual standards, contributing to the store's marketing and aesthetic goals while performing accurate sales and inventory transactions.
Professional Cleaner
The Cleaning Authority
05.2023 - 06.2023
- Developed and implemented a customized cleaning regimen to meet diverse client specifications, ensuring a high level of satisfaction
- Assessed client requirements to deliver tailored service solutions, fostering repeat business and positive referrals
- Efficiently completed cleaning assignments within set deadlines, maintaining consistent productivity and quality standards.
Prestige Beauty Advisor
ULTA Beauty
10.2019 - 06.2022
- Delivered expert cosmetic consultations and product recommendations, tailoring makeup strategies to individual client needs for daily wear and special events
- Conducted educational demonstrations on makeup application techniques, ensuring adherence to sanitation standards to promote a safe and hygienic environment
- Achieved sales targets through strategic product promotion and fostering client relationships, enhancing customer satisfaction and loyalty
- Collaborated with brand representatives during promotional events, and contributed to team efforts by volunteering for additional shifts during peak periods.
Beauty Advisor
ULTA Beauty
07.2019 - 10.2019
- Delivered superior customer service by proficiently answering inquiries, providing product knowledge, and ensuring a positive shopping experience, leading to enhanced customer loyalty and retention
- Managed product presentation and inventory, executing visually appealing merchandise displays and maintaining store organization to optimize customer engagement and sales
- Demonstrated commitment and adaptability by volunteering for additional shifts during peak periods and earning a promotion to Counter Manager within a notable timeframe.
Sales Associate
Charlotte Russe
05.2018 - 01.2019
- Enhanced customer engagement and sales by providing tailored advice on products, leading to effective upselling and cross-selling
- Delivered exceptional customer service, resolving issues and ensuring satisfaction with prompt and professional management of returns and inquiries
- Contributed to loss prevention efforts through vigilant application of security training, reducing risks associated with store theft.
Sales Associate
Payless
05.2012 - 06.2012
- Enhanced customer satisfaction by providing personalized assistance, facilitating product location, and delivering recommendations to complement purchases
- Maintained financial accuracy and store presentation by executing end-of-shift cashouts and merchandising restocks, ensuring a welcoming environment for clientele.
Crew
Arbys
01.2012 - 05.2012
- Efficiently managed order intake and food preparation processes, ensuring timely and accurate service delivery
- Maintained high standards of customer satisfaction through attentive service and prompt resolution of any issues.
Cashier
Hyvee
08.2010 - 10.2011
- Provided exceptional customer service by efficiently scanning and packaging purchases while managing cash register operations and accurately processing various payment transactions
- Supported cross-functional team efforts by assisting with tasks in additional departments as needed, ensuring operational fluidity and customer satisfaction.
Housekeeping
Baldwin Healthcare and Rehab Center
04.2009 - 06.2010
- Maintained high standards of cleanliness and hygiene by diligently changing linens, sanitizing bathrooms, cleaning mirrors, and restocking washroom essentials.
Education
High School Diploma -
Baldwin High School
Baldwin City, KS05.2011
Skills
- Customer Service
- Product Demonstrations
- Brand Promotion
- Verbal and Written Communication
- Organization and Multitasking
- Flexibility and Adaptability
- Problem-Solving
- Team Collaboration
- Time Management
- Customer Support
- Product Knowledge
- Account Updating
- Quality Assurance
- Appointment Scheduling
- Problem Resolution
- Retail Marketing
- Guest Services
- Stock Replenishment
- Account Management
- Customer Relationship Management (CRM)
- Upselling and Cross-Selling
- Familiarity with Data Management Software
- Attention to Detail
- Proficiency with Microsoft Office Suite
- Reliability
- Customer Engagement
- Positive and engaging demeanor
Timeline
Warehouse Associate
Amazon Fulfillment Center
11.2023 - Current
Personal Shopper
Walmart
10.2023 - Current
Beauty Counter Manager
Nordstrom
06.2023 - 07.2023
Professional Cleaner
The Cleaning Authority
05.2023 - 06.2023
Prestige Beauty Advisor
ULTA Beauty
10.2019 - 06.2022
Beauty Advisor
ULTA Beauty
07.2019 - 10.2019
Sales Associate
Charlotte Russe
05.2018 - 01.2019
Sales Associate
Payless
05.2012 - 06.2012
Crew
Arbys
01.2012 - 05.2012
Cashier
Hyvee
08.2010 - 10.2011
Housekeeping
Baldwin Healthcare and Rehab Center
04.2009 - 06.2010
High School Diploma -
Baldwin High School