GABRIELA LAUREANO
Pelion,SC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Benefit Advisor
Everise Inc
10.2020 - Current
- Followed up with customers to ensure that their requests have been addressed satisfactorily.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming customer calls, providing excellent customer service and resolving inquiries.
CSR
FSNB
08.2019 - 09.2020
- Answering question regarding their accounts, like balance and transactions.
- Answered incoming customer calls, providing excellent customer service and resolving inquiries.
- Updated customer information and account status in the database following each interaction.
- Developed and maintained strong relations with customers to meet quality expectations.
- Greeted each caller in a friendly manner and established rapport.
Team Leader
Burger King
11.2018 - 08.2019
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assessed company operations for compliance with safety standards.
- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Team Leader
Jack in the Box
12.2016 - 11.2018
- Lead team to have a good and smooth shift, cover shift that needed to be cover has well as handle money
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
Education
HIGH SCHOOL -
EPIC CHARTER SCHOOL
Oklahoma City, OK06.2020
Skills
- Excellent customer service
- Friendly and understanding
- Great communication skills
- Fluent in Spanish
- Problem-solving
- Multitasking capacity
- Excellent communication
- Team building
- Teamwork
Timeline
Benefit Advisor
Everise Inc
10.2020 - Current
CSR
FSNB
08.2019 - 09.2020
Team Leader
Burger King
11.2018 - 08.2019
Team Leader
Jack in the Box
12.2016 - 11.2018
HIGH SCHOOL -
EPIC CHARTER SCHOOL