Gabriela Lazo Morales
Indianapolis,United States
Summary
Meticulous and accountable worker with interpersonal skills developed through training and education. Self-driven and committed to a customer first approach. Dedicated team member with optimistic attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Technician
Riley Pediatric Ophthalmology
Indianapolis, IN
11.2024 - Current
- Assisted in managing the genetics clinic, enhancing patient access by improving provider and schedule utilization while reducing patient no-show rates percentage.
- Supported the physician by documenting patient histories, exam findings, diagnoses, and care plans to ensure complete and accurate medical records.
- Administered diagnostic tests to assess visual function and ocular health in pediatric patients.
- Trained and mentored junior technicians on equipment operation and best practices in patient care.
- Performed advanced ophthalmic imaging including OCT, Optos, Nidek, and anterior segment photography to support accurate diagnosis and treatment planning.
Ophthalmic Technician
Greenberg Lasik
Carmel, Indiana
02.2023 - 11.2024
- Assist in preoperative and postoperative care, ensuring precise diagnostic testing and patient education.
- Maintain and calibrate ophthalmic equipment, enhancing diagnostic accuracy and patient outcomes.
- Prepare sterile fields and operate laser equipment during surgeries, ensuring procedural efficiency.
- Acquire patient full medical history and schedule appointments, optimizing clinic workflow.
Ophthalmic Technician
John Kenyon Eye Center
Louisville, KY
08.2021 - 08.2022
- Conducted detailed patient workups, ensuring precise documentation for accurate medical history records.
- Performed and interpreted advanced eye imaging, aiding in accurate diagnoses and patient care.
- Executed manual lensometry, refraction, and IOP checks, enhancing diagnostic precision.
- Assisted in LASIK surgeries, preparing patients and administering drops, ensuring smooth procedures.
- Handled triage calls and provided patient interpretation services, improving communication and care.
Access Coordinator
Norton Health
Louisville, KY
08.2020 - 08.2021
- Scheduled specialist appointments, optimizing patient care and reducing wait times.
- Managed referral work queue, ensuring timely follow-ups and efficient processing.
- Directed patient calls to appropriate providers, enhancing response times for medical queries.
- Assisted Spanish-speaking patients, improving communication and care coordination.
- Trained team members in scheduling, increasing overall team efficiency.
OD Tech/ Lead Retail Dispenser
Vision Works
Louisville, KY
07.2018 - 05.2020
- Greeted patients, scheduled appointments, managed insurance info, ensuring HIPAA compliance.
- Conducted pre-eye exams, including eye pressure tests and retina imaging.
- Advised customers on eyewear selection, ensuring satisfaction and promoting monthly deals.
- Inspected and adjusted eyeglasses using a Lensometer, repaired frames as needed.
- Trained team members on company standards, contributing to achieving monthly and yearly goals.
Clicklist Associate
Kroger
Louisville, KY
03.2017 - 04.2018
- Efficiently prepared and delivered online orders, ensuring timely customer service and satisfaction.
- Packaged items with care, reviewed orders with customers, and managed replacements to maintain accuracy.
- Assisted in-store customers with locating items, enhancing their shopping experience.
- Trained new team members on store layout and order preparation, boosting team efficiency and performance.
Cashier
Savers
Louisville, KY
09.2015 - 09.2016
- Greeted customers, managed cash transactions, processed refunds and exchanges efficiently.
- Resolved customer complaints, maintained shop floor, promoted rewards plan.
- Restocked shelves, ensured store organization, trained new employees in company standards.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
Referral Management
Microsoft Office
Medical Terminology
HIPAA Compliance
Emotional Intelligence
Adaptability
Organization
Certification
Certified Ophthalmic Technician
Languages
English Native
Spanish Native
Timeline
Certified Ophthalmic Technician
Riley Pediatric Ophthalmology
11.2024 - Current
Ophthalmic Technician
Greenberg Lasik
02.2023 - 11.2024
Ophthalmic Technician
John Kenyon Eye Center
08.2021 - 08.2022
Access Coordinator
Norton Health
08.2020 - 08.2021
OD Tech/ Lead Retail Dispenser
Vision Works
07.2018 - 05.2020
Clicklist Associate
Kroger
03.2017 - 04.2018
Cashier
Savers
09.2015 - 09.2016
High School Diploma -
Penn Foster Career School