Gabriela Leone
Anaheim,CA
Summary
Dynamic Community Manager with proven success at John Stewart Company , adept at enhancing tenant satisfaction through effective crisis management and strategic planning. Expert in property inspections and vendor management, fostering strong relationships while maintaining a 98% occupancy rate. Committed to data-driven decision-making and continuous improvement in community engagement. Proficient in assisting with lease-up processes and ensuring timely recertifications, maintaining up-to date tenant records. Experience in supporting multiple properties, ensuring consistency and adherence to policies.
Overview
4
4
years of professional experience
Work History
Community Manager
Quality Management Group
07.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Turned around Rockwood Apartments, addressing over three years of overdue recertifications
- Provided assistance at multiple properties, including Park Landing Apartments and Finamore Place.
- Worked with vulnerable populations, including individuals who have experienced chronic homelessness.
- Worked closely with residents facing significant challenges, such as mental health issues, substance abuse, and a history of instability.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Handled insurance claims, successfully securing full payments for damages
- Managed serious incidents involving residents, ensuring quick and effective resolutions.
Property Manager
JSCO
07.2023 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained up to date recertifications despite managing without an Assistant Community Manager for over three months
Property Manager
JSCO
11.2022 - 07.2023
- Address tenant concerns and foster strong relationships with property owners
- Skilled in adapting, prioritizing, and making decisions under pressure.
- Demonstrated strong leadership skills, effectively delegating tasks and overseeing a team of six individuals.
Property Manager
JSCO
02.2021 - 11.2022
- Serve as the primary point of contact for tenants, addressing concerns, resolving disputes, and fostering a positive living or working environment.
- Manage the leasing process, keeping the property at 98% vacancy.
- Develop and oversee property budgets, handle rent collection, manage operating expenses and prepare financial reports for property owners.
- Assisting other properties with lease-ups and recertifications.
Education
Economics
Cerritos College
Cerritos, CA07-2015
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Vendor management
- Staff management
- Active listening
- Adaptability and flexibility
- Analytical thinking
- Low-Income Housing Tax Credit (LIHTC) Expertise
- PSH Expertise
- Strategic planning
- Crisis management
- Bilingual
Timeline
Community Manager
Quality Management Group
07.2024 - Current
Property Manager
JSCO
07.2023 - 07.2024
Property Manager
JSCO
11.2022 - 07.2023
Property Manager
JSCO
02.2021 - 11.2022
Economics
Cerritos College
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