GABRIELA LOPEZ
MIAMI
Summary
Skilled Optometric Technician with a proven track record at National Vision, adept in patient recordkeeping and insurance verification. Demonstrated excellence in customer service, enhancing patient satisfaction and streamlining administrative processes. Excelled in utilizing Microsoft Teams for effective communication, achieving a significant improvement in operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
National Vision
11.2021 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Cashier
Publix
09.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Political Science
Florida International University
Miami, FL07-2024
Skills
- Customer service
- Microsoft teams
- Microsoft powerapps
- Patient recordkeeping
- Insurance billing
- Payment collection
- HIPAA compliance
- Insurance verification
- Appointment scheduling
Certification
- HIPAA Compliance Certification – Various Regulatory Compliance Educators.
- Certified Ophthalmic Technician (COT) - Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Optometric Technician
National Vision
11.2021 - Current
Cashier
Publix
09.2019 - 11.2021
Bachelor of Arts - Political Science
Florida International University
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