Gabriela Luna
Arlington
Summary
Customer care professional prepared to drive positive outcomes in customer service environments. Known for enhancing customer experiences and optimizing service workflows. Reliable team player with focus on collaboration and adaptability. Skilled in conflict resolution and communication, valued for strong problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Customer Care Manager
101 Mobility
01.2022 - Current
- Served as the primary point of contact for clients, caregivers, healthcare professionals, and referral partners, ensuring timely communication and issue resolution.
- Coordinated with sales, installation, and service teams to ensure seamless project execution and exceptional customer experiences.
- Enhanced client satisfaction by providing seamless mobility solutions tailored to individual needs.
- Managed daily schedules for field technicians, optimizing routes, installations, service calls, and project timelines to maximize efficiency and customer satisfaction.
- Processed customer payments, managed invoicing, and maintained accurate account records for accessibility equipment installations and services.
Insurance Collections Manager
Mint Dentistry
11.2016 - 01.2022
- Oversee staff members and ensuring the accurate and timely invoicing of customers and insurance verification.
- Established team priorities, maintained schedules and monitored performance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist
John G. McHenry, MD., MPH., PLLC
06.2015 - 11.2016
- Scheduled and coordinated patient appointments, referrals, and follow-up visits for a busy specialty practice.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Seasonal Cashier
Ulta Beauty
11.2015 - 02.2016
- Provide a positive customer experience with fair, friendly, and courteous service.
Education
No Degree - General Studies
Navarro College
Corsicana05-2013
High School Diploma -
MacArthur High School
Irving05-2013
Skills
- Bilingual (Spanish)
- Microsoft Office Programs
- Customer Service
- Data Consolidation
- Detail Oriented
- Resilient
Timeline
Customer Care Manager
101 Mobility
01.2022 - Current
Insurance Collections Manager
Mint Dentistry
11.2016 - 01.2022
Seasonal Cashier
Ulta Beauty
11.2015 - 02.2016
Medical Receptionist
John G. McHenry, MD., MPH., PLLC
06.2015 - 11.2016
No Degree - General Studies
Navarro College
High School Diploma -
MacArthur High School