Gabriela Marquez
Miami
Summary
Experienced Operations Manager with 6+ years of experience of managing the daily operations, customer service, supervising, problem resolution in a fast-paced environment. Data management skills with the ability to handle confidential information and maintain accurate records. Bilingual in English and Spanish.
Overview
6
6
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Miami Beach, FL
02.2020 - Current
- Managing daily operations in a high-volume store while ensuring compliance with company policies and procedures.
- Train and support employees to improve performance and operational efficiency.
- Reviewing and maintaining operational reports and documentation.
- Manage cash handling and loss prevention processes.
- Coordinate schedules, workflow, and staffing needs to ensure smooth business operations.
- Resolve customer concerns and complex service issues while maintaining a professional customer experience.
Education
Criminology
Barry University
Miami, FLSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Data Entry
- Document control
Languages
English
Spanish
Timeline
Operations Manager
CVS Pharmacy
02.2020 - Current
Criminology
Barry University