Gabriela Martinez
Orlando
Summary
Dynamic professional with a proven track record, excelling in customer service and conflict resolution. Leveraging exceptional communication and critical thinking skills, I enhanced customer satisfaction through strategic initiatives. Bilingual and adept at data analysis, I thrive in high-pressure environments, driving team success and satisfaction.
Overview
9
9
years of professional experience
Work History
Personal Vacation Planner
Carnival Cruise Lines
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built relationships with customers to encourage repeat business.
- Coordinated with sales team to develop targeted marketing campaigns for increased new car sales.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
Sales Councelor
Universal Orlando Resorts
04.2016 - 02.2024
- Evaluated the success of various sales tactics through detailed analysis of key performance metrics, making data-driven adjustments as needed.
- Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
- Optimized company resources by effectively managing time-sensitive tasks while balancing other responsibilities.
- Boosted team morale through recognition programs that rewarded top performers for their achievements in driving revenue growth.
- Collaborated with marketing team to create targeted promotional materials for prospective clients.
- Organized regular training sessions for the sales team, enhancing their product knowledge and improving overall performance.
Education
UPR Arecibo
Arecibo, PRSkills
- Exceptional communication
- Customer service and care
- Data entry and analysis
- HIPPA knowledge
- Active listening
- Critical thinking
- Excellent reading and writing skills
- Bilingual
- Time management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Personal Vacation Planner
Carnival Cruise Lines
04.2024 - Current
Sales Councelor
Universal Orlando Resorts
04.2016 - 02.2024
UPR Arecibo
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