Gabriela Mendez Gomez
Schaumburg,IL
Summary
Dynamic professional with leadership experience at Andy's Frozen Custard, excelling in customer support and effective decision-making. Proven ability to enhance productivity and reduce costs through strategic inventory control and staff supervision. Skilled in time management and communication, fostering a safe environment while ensuring exceptional service and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Andy's Frozen Custard
Mt Prospect, IL
05.2023 - 06.2025
- Cultivated safe, welcoming environment through diligent enforcement of health and sanitation standards.
- Supervised department staff and ensured equipment functionality to enhance productivity.
- Assessed customer needs and provided complementary services to enhance loyalty.
- Handled escalated complaints with prompt acknowledgment and effective conflict resolution.
- Coordinated schedules and assignments for production staff to achieve operational targets.
- Assisted manager in strategic inventory control, resulting in reduced costs.
Veterinary Assistant
Blue River Pet Care
Streamwood, IL
10.2020 - 06.2024
- Obtained and processed laboratory samples and handled and dispensed medications to maintain electronic medical record.
- Greeted clients and patients arriving for appointments and escorted into exam room to obtain weight and vital signs.
- Advised pet owners on discharge instructions to support continuum of care.
- Maximized productivity and optimized patient flow as part of medical team support.
- Anesthetized patients under doctor or technician guidance to prepare for surgical or dental procedures.
- Sterilized equipment and cleaned examination tables and rooms based on necessity and pre-determined maintenance schedule.
Education
Associate of Arts - Business Administration And Management
William Rainey Harper College
Palatine, IL06.2024
Skills
- Time management and multitasking
- Effective decision-making
- Leadership skills
- Communication proficiency
- Customer support focus
- Employee development
Certification
- Food Handlers
- Food Protection Manager Certification
Timeline
Shift Lead
Andy's Frozen Custard
05.2023 - 06.2025
Veterinary Assistant
Blue River Pet Care
10.2020 - 06.2024
Associate of Arts - Business Administration And Management
William Rainey Harper College
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