Gabriela Montero Sandoval
HR Specialist | Licensed Psychologist
Alajuela,Alajuela
Summary
Detail-oriented HR Specialist and Licensed Psychologist with over 4 years of experience across full-cycle recruitment, HR operations, quality assurance, and process optimization. Proven expertise in leveraging HR software systems to streamline hiring processes, applying regional HR policies, and optimizing candidate and employee experience. Strong functional background in business requirements gathering, quality audits, stakeholder management, and end-user support. Adept at bridging technical systems, policy compliance, and business needs, to deliver scalable, customer-centric HR solutions.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Talent Acquisition Coordinator
Infotree | Workday
04.2026 - Current
- Serve as a functional contact for candidates, recruiters, and hiring managers, using Workday Recruiting to resolve intake and workflow questions.
- Coordinate 100 interview schedules weekly across candidates, recruiters, and hiring managers.
- Troubleshoot system workflow issues in Paradox and Workday and route cases clearly to keep recruiting activity moving.
- Support candidate experience by providing timely responses, clear follow-up, and consistent communication throughout recruiting stages.
- Track recurring recruiting issues and surface patterns that improve HRIS reporting and strengthen HR compliance practices.
Clinical Psychologist
Private Practice
02.2020 - Current
- Conduct client sessions using structured inquiry, active listening, and behavioral techniques to guide treatment planning.
- Used active listening to build rapport, gather context, and translate complex concerns into actionable therapeutic next steps.
- Guided behavioral techniques to support problem-solving, reinforce coping strategies, and track client progress over time.
Specialist, Instructional Design
Concentrix
08.2021 - 09.2022
- Collaborated with SMEs and cross-functional stakeholders to gather requirements for training needs.
- Analyzed operational gaps to define training objectives and documentation priorities.
- Designed structured training solutions and supporting documentation for onboarding workflows.
- Managed multiple concurrent deliverables under tight schedules while maintaining quality and stakeholder alignment.
- Improved onboarding workflows and operational efficiency through refined training content and process mapping.
Recruiter II
Concentrix
09.2020 - 09.2021
- Developed tailored hiring strategies to meet staffing targets and align recruitment activity with client service expectations.
- Maintained accurate candidate records, documentation, and reporting across Workday Recruiting and Workday HCM platforms.
- Supported end-to-end recruitment coordination, preserving documentation quality and strengthening candidate experience throughout the process.
Co-Professor – Industrial & Organizational Psychology I & II
UCR
03.2020 - 12.2020
- Co-facilitated lectures with lead faculty, translating workplace psychology concepts into clear, engaging instruction.
- Provided mentorship on research methodologies and project execution, helping students strengthen analytical and practical skills.
- Evaluated student work with consistent feedback on research quality, methodology, and applied problem-solving.
- Guided students through workplace psychology topics, connecting theory to organizational behavior and classroom projects.
- Advised students on applied project execution, supporting planning, refinement, and final delivery.
Human Resources Specialist & Services Quality Anal
Amazon
09.2017 - 01.2020
- Served as the first point of contact for day-to-day HR inquiries across LATAM and Canada, advising employees on policies, benefits, HR processes, and system usage while delivering a timely, service- oriented employee experience.
- Supported key employee lifecycle events such as onboarding, benefits administration, payroll, and leave management; ensuring accurate data entry, complete documentation, and compliance with internal standards and regional regulations
- Interpreted complex labor policies and managed escalations to support consistent regional HR compliance.
- Partnered with technical teams to resolve system issues, refine case workflows, and coach teammates using functional metrics.
- Identified system gaps and process improvement opportunities through quality audits of employee data and HR workflows.
Education
Bachelor's Degree - Psychology
Universidad de Costa Rica
San José08-2018
Skills
- Workday
- Salesforce
- People Portal
- ATS
- HR compliance
- HRIS reporting
- HR case management
- Articulate Storyline
- Vyond
- Process improvement and mapping
- Problem Solving and Analytical Thinking
- Consulting and Advisory
- Data Auditing
- End-User Support
- Stakeholder Management
- Candidate experience
- Recruitment coordination
- Onboarding
Timeline
Talent Acquisition Coordinator
Infotree | Workday
04.2026 - Current
Specialist, Instructional Design
Concentrix
08.2021 - 09.2022
Recruiter II
Concentrix
09.2020 - 09.2021
Co-Professor – Industrial & Organizational Psychology I & II
UCR
03.2020 - 12.2020
Clinical Psychologist
Private Practice
02.2020 - Current
Human Resources Specialist & Services Quality Anal
Amazon
09.2017 - 01.2020
Bachelor's Degree - Psychology
Universidad de Costa Rica