Gabriela Montoya
Amazon
Waukegan,IL
1
Certification
10
Years of experience
Proven expertise in team leadership and warehouse operations. Successfully trained new employees, enhancing retention and ramp-up times. Recognized for optimizing performance through targeted feedback and maintaining operational efficiency, demonstrating strong attention to detail and a commitment to teamwork.
Work History
Fulfillment Associate
4 Years 5 Months- Trained and onboarded new employees, equipping them with necessary skills and knowledge, resulting in improved retention and faster ramp-up times.
- Provided guidance and support to associates, answering questions and helping them navigate career paths.
- Conducted performance audits, offering targeted feedback and personalized improvement plans to optimize performance and adherence to standards
- Supported leadership by managing critical operational functions, ensuring smooth process flows and meeting daily performance targets.
- Managed allocations within the flat sorter, optimized staffing for induct stations, and ensured zero late departures, boosting operational efficiency.
Shift Manager
5 Years 9 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented promotional strategies to boost sales during peak hours effectively.
Certification
Certified Nursing Assistant
Education
High School Diploma
Skills
Teamwork and collaboration
Willing to learn
Attention to detail
Team leadership
Warehouse operations
Timeline
Fulfillment Associate
Amazon
03.2022 - CurrentRead More
Shift Manager
McDonald's
05.2016 - 02.2022Read More
Cristo Rey St. Martin College Prep
High School Diploma
Read More
Languages
Spanish
Native or Bilingual