Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriela Morales

Chandler,AZ

Summary

Dynamic leader with a proven track record at Kohl's, excelling in operations management and team leadership. Leveraged problem-solving and mentoring skills to enhance team efficiency and customer satisfaction, achieving higher employee retention and sales growth. Expert in implementing innovative strategies that significantly improve operational outcomes.

Overview

5
5
years of professional experience

Work History

Operations Manager

Kohl's
05.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Merchandising Manager

Kohl's
01.2024 - 05.2024


  • Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.

Sales Supervisor

Kohl's
07.2023 - 01.2024


  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Customer Service Supervisor

Kohl's
07.2022 - 07.2023
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Introduced new tools and resources that optimized productivity within the team while maintaining quality standards.
  • Led by example, consistently demonstrating a commitment to excellence and inspiring team members to strive for the same level of achievement.
  • Conducted regular performance evaluations for team members, offering constructive feedback for continued development.

Store Management Intern

Kohl's
06.2022 - 08.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Nurtured a culture of continuous improvement within the store by encouraging feedback from employees on operational efficiency improvements.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly, preventing stockouts or overstock situations.
  • Provided ongoing coaching and training to team members, fostering a positive work environment that encouraged professional growth.

Beauty Associate

Kohl's
09.2021 - 06.2022
  • Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
  • Provided excellent after-sales support by promptly addressing client concerns or inquiries about purchased items.
  • Increased average transaction value by suggesting complementary products during checkout process.
  • Achieved sales goals through effective product demonstrations and persuasive communication skills.
  • Developed strong relationships with clients by offering exceptional customer service, leading to repeat business and referrals.

Sales Lead

Kohl's
03.2021 - 09.2021
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Service Associate

Kohl's
09.2020 - 03.2021
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Managed client accounts by updating information and processing transactions accurately.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.

Assistant Women's Volleyball Coach

Aspire Volleyball Club
11.2019 - 02.2021
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
  • Reviewed and updated game strategies and techniques to optimize training sessions.


Education

Bachelor of Science - Criminal Justice

Park University
Gilbert, AZ
05.2023

Skills

  • Problem-Solving

  • Team Leadership

  • Operations Management

  • Customer Service

  • Time Management

  • Team Building and Leadership

  • Attention to Detail

  • Hiring and Training

  • Mentoring and Coaching

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Operations Manager

Kohl's
05.2024 - Current

Merchandising Manager

Kohl's
01.2024 - 05.2024

Sales Supervisor

Kohl's
07.2023 - 01.2024

Customer Service Supervisor

Kohl's
07.2022 - 07.2023

Store Management Intern

Kohl's
06.2022 - 08.2022

Beauty Associate

Kohl's
09.2021 - 06.2022

Sales Lead

Kohl's
03.2021 - 09.2021

Service Associate

Kohl's
09.2020 - 03.2021

Assistant Women's Volleyball Coach

Aspire Volleyball Club
11.2019 - 02.2021

Bachelor of Science - Criminal Justice

Park University

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Gabriela Morales