Gabriela Moreno
Summary
Experience in fast paced work environments. Enjoys working with a team and learning new skills.
Overview
19
19
years of professional experience
Work History
Sales associate
Nordstrom
San Jose
2015.06 - Current
- Coordinated daily shipments and floor changes
- managed daily tracker for team
- trained employees on selling techniques and customer engagement
- supported team and sales floor operations
- planned events to engage customers
- Assisted with training and developing new hires
- Assisted customers with product selection and provided personalized service
- Maintained store presentation and ensured merchandise was well-organized
- Managed inventory levels and restocked items
Assistant Manager/Floor Supervisor
Vans
Santa Clara
2013.03 - 2014.11
- Ordered products for store maintenance and restocked sales floor and backroom to ensure optimal inventory levels
- Scheduled staffing
- Opening and Closing store
- Implemented visual merchandising standards to enhance product presentation
- Trained and mentored new employees on company policies and procedures
- Engaged customers to provide exceptional service and build loyalty
Team Leader
Teavana
Santa Clara
2014.03 - 2014.07
- Ordered and restocked product for store
- Conducted new visual sets
- Processed shipping orders
- Opened and closed POS systems
- Processed bank deposits
- Balanced daily sales
- Interviewed and recruited new talent
- Trained staff on product knowledge and brewing techniques to enhance customer service
- Managed inventory levels and ensured stock availability to meet customer demand
Assistant Manager
G By Guess
Milpitas
2011.05 - 2012.02
- Managed opening and closing of POS systems
- Processed bank deposits and payroll
- Completed loss prevention paperwork
- Partnered with store manager on operational improvements
- Ordered products for maintenance
- Trained and developed new hires
- Handled customer inquiries
- Balanced daily sales
- Created new floor plans for visual merchandizing
- Supported daily store operations and staff scheduling to ensure smooth workflow
- Oversaw inventory management and ensured product availability on the sales floor
- Managed inventory and ensured product availability to enhance customer experience
2nd Assistant Manager
Zumiez
San Jose
2010.11 - 2011.05
- Executed daily store transfers
- Opened and closed POS systems
- Processed bank deposits, and advanced cashier duties
- Supported management of daily store operations and customer service initiatives to enhance customer satisfaction
- Trained and mentored new staff on sales techniques and product knowledge
- Designed and coordinated merchandise displays to improve visual appeal and increase customer engagement
Sales/Assistant Manager, Customer Service
Vans Off The Wall
Pleasanton
2007.10 - 2010.11
- Opened and closed POS systems and audited morning and closing paperwork
- Delivered exceptional customer service in fast-paced retail environment, enhancing customer satisfaction and loyalty
- Maintained visual merchandising standards to enhance product presentation
Education
High School Diploma -
Mount Pleasant High School
Skills
- Customer engagement
- Sales strategy
- Point of sale
- Sales support
- Inventory management
- Recruitment/Staffing
- Fast-paced environment
Timeline
Sales associate
Nordstrom
2015.06 - Current
Team Leader
Teavana
2014.03 - 2014.07
Assistant Manager/Floor Supervisor
Vans
2013.03 - 2014.11
Assistant Manager
G By Guess
2011.05 - 2012.02
2nd Assistant Manager
Zumiez
2010.11 - 2011.05
Sales/Assistant Manager, Customer Service
Vans Off The Wall
2007.10 - 2010.11
High School Diploma -
Mount Pleasant High School