Gabriela Mosqueda

Personal Lines -Equipment Breakdown 11/2019-11/2022

Personal Lines- Service Line 11/2022-Current

• Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
• Interpreted policy language to determine coverage for insureds under various lines of business.
• Determined reserves for each claim based on estimated costs of settlement or defense.
• Maintained accurate documentation of all claim activity within designated system.
• Provided training sessions for new adjusters on best practices for adjusting claims.
• Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
• Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
• Negotiated and settled claims according to information presented through reports, research, and data verification.

Underwriting Clerk

• Reviewed and processed applications for insurance policies to ensure accuracy.
• Developed underwriting guidelines and procedures in accordance with company standards.
• Provided customer service support to clients regarding their policy inquiries.
• Evaluated existing policy renewals to recommend changes or modifications as needed.
• Maintained accurate documentation on all underwriting activities in a timely manner.
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Property Damage Adjuster/Subrogation Adjuster.

• Investigated claims to determine validity and extent of damage.
• Interviewed claimants, witnesses, and experts to gather information about the incident.
• Evaluated policy coverage for each claim to ensure compliance with insurance regulations.
• Assessed damages based on visual inspections, photographs, and reports from contractors or engineers.
• Provided coaching and mentorship for team members.