Gabriela Mosqueda

Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.

• Able to investigate, evaluate, and negotiate property claims presented by insureds to confirm coverage and equitably settle in compliance with all state regulatory requirements.
• Interpreted policy language to clarify coverage for insureds across various business lines.
• Provide proactive, timely, and great customer service to client company adjusters and insureds. Received multiple excellent Voice of Customer (VOC) promoters at 100%
• Maintained accurate documentation of all claim activity within designated system.
• Guided colleagues in resolving complex claims issues, facilitating effective decision-making.
• Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
• Conducted training sessions for new adjusters on best practices in claims adjustment to enhance team competency.

• Investigated claims to determine validity and quantify extent of damage for accurate settlements.
• Interviewed claimants, witnesses, and experts to gather incident-related information.
• Assessed damages through visual inspections and reports from contractors or engineers.
• Evaluated policy coverage for claims to ensure compliance with insurance regulations.
• Maintained accurate documentation for all underwriting activities promptly.
• Created underwriting guidelines and procedures to ensure compliance with company standards.
• Evaluated policy renewals to recommend necessary changes or modifications.
• Trained junior adjusters on best practices and company policies to enhance team knowledge and performance.