Gabriela Mulato Barragan
Lehi,UT
Summary
High-energy Call Center Representative offering top skills in call control and customer relationship management. Smoothly handles high volume of inbound and outbound calls with maximum performance and service quality. Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
28
28
years of professional experience
Work History
Data Entry Clerk
ERCspecialists
Orem, UT
08.2022 - 07.2024
- Checked source documents against entered data to ensure accuracy.
- Followed up on pending tasks until completion.
- Scanned documents into appropriate databases for storage purposes.
- Verified accuracy and completeness of data entry into the database system.
Call Center Representative
Borrego Health
Escondido, California
10.2015 - 07.2022
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Verify Insurance eligibility prior registration
- Follow HIPPA regulations
Medical Records Clerk
Arch Health Partners
Poway, California
11.2008 - 08.2012
- Provided training to staff members on proper documentation techniques for medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
Medical Records Clerk
North county Health Services ( True Care)
San Marcos, California
10.2002 - 08.2008
- Kept all files secure and confidential to protect the patients and comply with HIPAA and internal requirements
- Maintained well-organized and efficient medical records system, quickly filing and retrieving files for clinical team members.
Quality Control Inspector
Compass Manufacturing
Fremont, California
06.1996 - 12.2000
- Established final inspection procedure and matched job specifications
Education
High School Diploma - English and Science
San Jose High School
San Jose, California07-1992
Medical Terminology -
ROP Adult School
Vista, CaliforniaSkills
- Spanish and English Fluency
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Translation and Interpretation
Languages
- Spanish and English
Timeline
Data Entry Clerk
ERCspecialists
08.2022 - 07.2024
Call Center Representative
Borrego Health
10.2015 - 07.2022
Medical Records Clerk
Arch Health Partners
11.2008 - 08.2012
Medical Records Clerk
North county Health Services ( True Care)
10.2002 - 08.2008
Quality Control Inspector
Compass Manufacturing
06.1996 - 12.2000
High School Diploma - English and Science
San Jose High School
Medical Terminology -
ROP Adult School
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