Jessica Lizardi-Lara
Round Lake,IL
Summary
Well-rounded Guess Factory possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Reliable Northbrook Sports Club skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Weiman
Gurnee, Illinois
02.2024 - 03.2025
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Adjusted settings for format, page layout and line spacing.
- Prepared summaries of daily work completed for review by supervisors.
- Completed day-to-day duties accurately and efficiently.
- Worked on responding to email , awnsering phone calls , sending invoices
Customer Service /Clerical Associate
Northbrook Sports Club
Round Lake, IL
06.2022 - 12.2023
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Managed calendars of executive team members to ensure timely completion of tasks.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Performed receptionist duties such as greeting visitors and answering calls.
- Communicated with customers, employees and vendors to answer questions and address complaints, sending invoices reminders , took payments
- Scanned documents into digital format for storage purposes.
- Processed invoices from vendors in accordance with company policies.
- Answered customer inquiries via phone and email.
Online Grocery Associate
Walmart
Round Lake, IL
09.2019 - 10.2022
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Canceled orders based on customer requests or inventory or delivery problems.
- Secured and stored items until customer pickup.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Line Leader/Shift Supervisor
Hand 2 Mind
Vernon Hills, IL
06.2021 - 06.2022
- Analyzed data from previous shifts to identify areas for improvement in processes or operations.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Enforced proper usage of Personal Protective Equipment among all personnel at the workplace.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Provided guidance and instruction to employees on safety protocols and operating procedures.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Customer Service Manager
GUESS Factory
Gurnee, IL
10.2020 - 06.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Audited customer account information to identify issues and develop solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored staff performance to ensure adherence to customer service standards.
Education
High School Diploma -
Round Lake Senior High School
Round Lake, IL05-2022
Skills
- Task Delegation
- Proofreading
- Microsoft Office
- Spreadsheet Management
- Invoice Processing
- Payment Processing
- Spanish and ,English Fluency
- Prioritizing Work
- Positive Attitude
Languages
Fluent Spanish and fluent English
Education
- Priorize in learning
- Being able to grow
- Getting more knowledge of the position
Timeline
Data Entry Clerk
Weiman
02.2024 - 03.2025
Customer Service /Clerical Associate
Northbrook Sports Club
06.2022 - 12.2023
Line Leader/Shift Supervisor
Hand 2 Mind
06.2021 - 06.2022
Customer Service Manager
GUESS Factory
10.2020 - 06.2022
Online Grocery Associate
Walmart
09.2019 - 10.2022
High School Diploma -
Round Lake Senior High School