Gabriela Nunez
Auburn,Georgia
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spark Driver
Walmart
12.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Managed multiple priorities under tight schedules without compromising service quality or accuracy levels in deliveries.
Pick And Pack
Carter's Distribution Center
07.2023 - 11.2024
- Checked inventory and selected products from specific locations based upon availability.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Maintained clean workspaces to ensure compliance with sanitation standards while enhancing overall efficiency during operations.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Dtg Printing Operator
Takedown Sportswear
01.2023 - 05.2023
- Collaborated with graphic designers, ensuring accurate reproduction of artwork on printed materials.
- Enhanced print quality by conducting regular maintenance on printing machines and equipment.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Team Member
H&M Store
09.2022 - 12.2022
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
Expediter
Jondo
01.2022 - 08.2022
- Provided regular updates on material availability status to internal stakeholders using clear communication methods that minimized confusion or misunderstandings during critical moments.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Created reports to document and provide information regarding production progress and developments.
- Recognized and reported defective material and equipment to shift supervisor.
Quality Control
Takedown Sportswear
04.2021 - 03.2022
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
No Degree - Business Science Course
Kennesaw State University
Kennesaw, GA11.2023
High School Diploma -
Discovery High School
Lawrenceville, GA05.2023
Skills
- Retail store support
- Receiving support
- Quality Control
- Customer Relations
- Billing Adjustments and Refunds
- Work Prioritization
- Calm and Professional Under Pressure
- Customer Service
- Strategic Planning
- Clear Communication
Certification
- Certified Business Science, Kennesaw State University
- Certified Email Marketing, Hubspot Academy
Professional Oboist
From the age of 8, I began my journey in classical music, specifically on the oboe. I remained with an orchestra until I reached my country's most advanced youth orchestra.
Languages
English
Professional Working
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Spark Driver
Walmart
12.2023 - Current
Pick And Pack
Carter's Distribution Center
07.2023 - 11.2024
Dtg Printing Operator
Takedown Sportswear
01.2023 - 05.2023
Team Member
H&M Store
09.2022 - 12.2022
Expediter
Jondo
01.2022 - 08.2022
Quality Control
Takedown Sportswear
04.2021 - 03.2022
No Degree - Business Science Course
Kennesaw State University
High School Diploma -
Discovery High School
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