Gabriela Ochoa
Bensenville,IL
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Bridgeway Care Center
Bensenville, IL
09.2016 - 10.2023
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Assisted with scheduling appointments for clients and visitors.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Manager
Macys Department Store
Schaumburg, IL
03.2003 - 01.2015
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned work and monitored performance of project personnel.
- Organized special events such as conferences or training sessions for employees.
- Maintained adequate staffing to meet objectives within budget.
- Monitored staff performance and addressed issues.
- Delegated work to staff, setting priorities and goals.
Education
BBA - Business Administration
Univesidad De Las Americas
Mexico05-1986
High School Diploma -
Tombstone High School
Tombstone, AZ05-1982
Skills
- Business Administration
- Schedule Preparation
- Complex Problem-Solving
- Verbal and Written Communication
- Time Management
- Guest Relations
- Problem-Solving Skills
- Telephone Etiquette
- Bilingual (Spanish)
Timeline
Front Desk Receptionist
Bridgeway Care Center
09.2016 - 10.2023
Manager
Macys Department Store
03.2003 - 01.2015
BBA - Business Administration
Univesidad De Las Americas
High School Diploma -
Tombstone High School
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