Michele Fairbanks
Bensenville,IL
Summary
Dynamic sales professional with a proven track record at Von Maur, excelling in upselling and guest relations. Recognized for building strong customer rapport and effectively managing high-stress situations. Adept at enhancing team performance through coaching while maintaining operational excellence and financial accuracy. Committed to driving business growth and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Sales Associate
Von Maur
09.2016 - 01.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Salon Manager
John Amico Professional Haircare
03.1999 - 10.2013
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Managed cash flow, business transactions, banking, and accounting processes.
- Handled employee scheduling and coverage needs during business hours.
Education
Community High School
West Chicago, IL06-1987
Skills
- Upselling
- Excellent communication skills
- Energetic self-starter
- Verbal and written communication
- Professional demeanor
- Guest relations
- Dispute mediation
- Promotional support
- Retail loss prevention
- Multi-tasking strength
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Sales Associate
Von Maur
09.2016 - 01.2019
Salon Manager
John Amico Professional Haircare
03.1999 - 10.2013
Community High School
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