I am seeking a position in the field of Social Work.
Experienced Family Counselor with a demonstrated history of working in the government administration industry. Skilled in Crisis Intervention, Conflict Resolution, Leadership and Child Welfare. Strong community and social services professional.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Operations Review Specialist
Department Of Children and Families, State of Florida
Miami, FL
11.2021 - Current
This is a professional position specializing in counseling, casework, and administrative activities in Licensing, responsible for inspecting and licensing programs for child care, substance abuse, or foster and community care.
Analyzed operational processes to identify areas for efficiency improvements.
Reviewed case files to ensure compliance with regulatory standards and policies.
Collaborated with multidisciplinary teams to develop best practices in child welfare services.
Conducted training sessions for staff on operational procedures and system updates.
Conducts on-site inspections for programs to monitor compliance with Florida Statutes and Florida Administrative Code licensing standards.
Maintains tracking system to ensure inspection timeframes are met and the correct number of inspections are completed annually.
Processes and reviews initial and renewal applications, including background screening clearances and training as required by statute, Florida Administrative Code. Determines eligibility and makes recommendations for licensure to supervisor/regional licensing manager.
Investigates licensing violations and complaints on licensed providers and illegal operations. Prepares reports and initiates administrative action as required by statute and/or administrative code.
Inputs and updates provider database or similar tools, on a regular basis. Archives inspections timely and monitors accuracy of data.
Develops professionally by acquiring a proficient working knowledge of the applicable statutes, rules, regulations, policies, procedures and community resources which provide the framework for the licensing program.
Provides technical assistance to subcontractor and providers to support and promote sustained compliance with licensing standards and ensures corrective action requirements are met.
Attains a high proficiency/skill level as demonstrated through the competent utilization of the program's technology applications.
Manages the progressive discipline and administrative action processes, which includes providing timely administrative complaint notifications to providers, keeping the information system current throughout the administrative action process and closing out each action timely and accurately.
Responds to telephone and email inquiries and walk-in requests from the public, parents, other agencies and providers and provides accurate information on licensed programs.
Consults with stakeholders and other clients regarding licensing regulation.
Responds positively and timely to special assignments and performs other related duties as assigned by the supervisor.
Family Services Counselor
Department of Children & Families, Miami, Florida
Miami, Florida
10.2006 - 11.2021
Conduct on-site inspections to ensure compliance with rules and regulations related to child care standards.
Warn violators of infractions and penalties.
Investigate alleged institutional child abuse and neglect, prepare report of findings and penalize with monetary fines if applicable. Recommends approval or denial of License.
Maintain and provide information and documents, respond to questions of individuals or groups concerning Child Care rules and regulations to obtain a License.
Monitored compliance with state regulations and departmental policies.
Trained new staff on procedures, case management practices, and documentation standards.
Maintained detailed case documentation for accurate record-keeping purposes while adhering to confidentiality standards and ethical practices.
Trained the Community on Policy and Procedures changes to comply with the State of Florida Regulations.
Enforcement of State Rules and Regulations for the Child Care Industry.
Was the Acting Supervisor for the Unit as need it.
Child Care Regulation Unit
Family Services Counselor
Department of Children & Families, Miami, Florida
Miami, Florida
08.2005 - 09.2006
Maintain and update Revenue Maximization portfolios with necessary documentation pertaining to Federal Funding, Adoption Assistance and Medicaid MAS / TANF.
Responsible for providing services directed toward ensuring the funding of children while in foster care and adoptions.
Provides application to Economic Self Sufficiency / Child in Care Unit to ensure proper federal funding eligibility as Title IV-E and to request Medicaid eligibility.
Assist new staff on Federal Funding policy and procedures as well as attend meetings and conferences as needed.
Revenue Maximization Unit
Family Services Counselor
Department of Children & Families, Miami, Florida
Miami, Florida
05.2000 - 08.2005
Provided post adoptions services to parents and children such as necessary referrals for medical/psychological assessments and counselling to prevent disruptions.
Organized and conducted support groups in English or Spanish for adoptive parents and children.
Processed and finalize adoptions (special assignments), helping the prospective parents with the completion of the needed paperwork for the adoption finalization.
Prepared reports for cases and represent the Department in Court for Judicial Reviews, Status Reports, Permanency Hearings and staffing with the Citizen Review Panel and State Judge for the Adoption Process.
Supervised staff when needed.
Adoption After Care Unit
Child Protective Investigator
Department of Children & Families, Miami, Florida
Miami, Florida
11.1998 - 05.2000
Investigated allegations of child abuse, neglect and abandonment.
Ensured children’s safety by placing services in the home and if necessary, removing the children from their guardians.
Attended court hearings and ensured compliance by preparing and submitting documentation within established time frames.
Worked in conjunction with Law Enforcement, State Attorney’s Office, Child Protection Team, Attorneys, Doctors and other collateral contacts.
Examined medical and school records of the child, family financial situation, and previous family history with the Department of Children and Families as an inter-agency team. (CPT, Law Enforcement, School Board).
Interviewed witness, collected documents and exhibits, and formulated a joint case report with recommendations of criminal prosecution or fraud.
Child Protection Investigations
Public Assistance Specialist
Department of Children & Families, Miami, Florida
Miami, Florida
07.1995 - 11.1998
Determined eligibility for Medicaid and Public Assistance Programs: Aid to families with Dependent Children, Refugee/Entrant Assistance Program and optional State supplementation.
Conduct home visits for the elderly.
Provide quality assurance by conducting second party review in the Food Stamp unit.
Enter data of new and old clients to verify benefits, employment and bank history and update information on a daily basis.
Analyze data, investigate and report Public Assistance cases suspected of overpayment or fraud.
Economic Self Sufficiency
Education
Bachelor of Arts - Psychology
Universidad Argentina John F. Kennedy
Buenos Aires, Argentina
01-1989
Skills
Microsoft Word, Excel, SACWIS, CJIS, CARES, FSFN, AHCA/CLEARINGHOUSE, BINTI
National Certified Investigator / Inspector, Training Basic Program 08/2008 - present - The Counsil of Licensure, Enforcement and Regulation - State of Florida.
National Certified Investigator / Inspector. Training Specialized Program 11/2012 - present - The Counsil of Licensure, Enforcement and Regulation - State of Florida.
Language Skills
Fluent in English and Spanish.
Timeline
Operations Review Specialist
Department Of Children and Families, State of Florida
11.2021 - Current
Family Services Counselor
Department of Children & Families, Miami, Florida
10.2006 - 11.2021
Family Services Counselor
Department of Children & Families, Miami, Florida
08.2005 - 09.2006
Family Services Counselor
Department of Children & Families, Miami, Florida
05.2000 - 08.2005
Child Protective Investigator
Department of Children & Families, Miami, Florida
11.1998 - 05.2000
Public Assistance Specialist
Department of Children & Families, Miami, Florida
07.1995 - 11.1998
Bachelor of Arts - Psychology
Universidad Argentina John F. Kennedy
Job Related Honors, Awards, Memberships, etc.
Commendation: Employee of the Month, June 1997., Certificate of Excellence: 0% QC (Quality Control) Error Rate, November 1998., Excellence Award: Increased Permanency for Children With Special Needs, December 2000., Foster Care Review Recognition; 2002 Honorable Mention Award Winners, April 2002., Outstanding Achievement: Most Adoption Finalizations in Unit 719 Fiscal Year 2001-2002., Commendation Letter and Certificate of Appreciation by the State of Florida Secretary Mr. Jerry Regier and District Administrator Mr. Charles Hood, July 2003.
Operations Review Specialist at State of Florida Department of Financial ServicesOperations Review Specialist at State of Florida Department of Financial Services