Joi Barriner
Ocala,FL
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and technical support. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
8
8
years of professional experience
Work History
Operations Review Specialist
Department of Children and Families
05.2025 - Current
- Processed customer service requests via phone support and email.
- Noted customer communication in CRM to track requests, problems and solutions.
- Properly diagnosed applicant needs and proactively educate clients.
- Audited internal data and processes to identify and manage initiatives.
Medicaid Customer Specialist Analyst II
Absolute Law Group
01.2024 - 04.2025
- Performed administrative tasks and assisted clients with empathy.
- Analyzed all systems, products and upgrades, to provide clarity to management.
- Served as team leader and trained coworkers on business systems, program policies and CRM.
Customer Services Representative/Processor II
Department of Children and Families
10.2017 - 01.2024
- Cross trained in multiple departments to process customer service requests via phone support or email support.
- Promoted to processor II and responded to tickets and escalations.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Education
Some College (No Degree) - Office Support Specialist
College of Central Florida
Ocala, FLSome College (No Degree) - Business Management
College of Central Florida
Ocala, FLSome College (No Degree) - Microsoft Office Specialist
College of Central Florida
Ocala, FLSkills
- Client relationship management
- Technical Support
- Phone/Email Support
- CRM
- Microsoft Office
- Leadership
References
References available upon request.
Timeline
Operations Review Specialist
Department of Children and Families
05.2025 - Current
Medicaid Customer Specialist Analyst II
Absolute Law Group
01.2024 - 04.2025
Customer Services Representative/Processor II
Department of Children and Families
10.2017 - 01.2024
Some College (No Degree) - Office Support Specialist
College of Central Florida
Some College (No Degree) - Business Management
College of Central Florida
Some College (No Degree) - Microsoft Office Specialist
College of Central Florida
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