Gabriela Pesqueira
Tucson,AZ
Summary
Dynamic Customer Financial Services Representative with Alorica-Bank of America, skilled in payment processing and customer education. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication. Adept at managing accounts and providing exceptional service, ensuring clients are informed and empowered in their financial decisions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Customer Financial Services Representative
Alorica-Bank of America
Tucson, AZ
02.2024 - Current
- Conducted research on products, services, rates, and fees as requested by customers.
- Assisted customers with making payments.
- Attended weekly team meetings to discuss progress towards goals and objectives.
- Reviewed customer accounts to track outstanding issues, and implement new solutions.
- Educated customers about products and services offered by the financial institution.
- Provided support during peak times when call volumes were high.
- Provided guidance to customers on how to use online banking services.
- Assisted customers with inquiries regarding their accounts and transactions.
Interpreter
Cyracom International
Tucson, AZ
12.2018 - 03.2023
- Interpreted conference calls and other workplace communications in real-time.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Provided excellent service and attention to customers through phone conversations.
Education
GED -
Anthem College
Phoenix, AZ05-2012
Skills
- Payment processing
- Account management
- Online banking
- Customer education
- Problem resolution
- Data entry
- Communication skills
- Customer service
- Computer skills
Languages
Spanish
Professional
Timeline
Customer Financial Services Representative
Alorica-Bank of America
02.2024 - Current
Interpreter
Cyracom International
12.2018 - 03.2023
GED -
Anthem College