Gabriela Puente
Naples,FL
Summary
Dedicated professional with Servsafe certification and two years of culinary training. Strong communicator and collaborator, skilled in fostering teamwork and supporting colleagues. Eager to apply culinary knowledge in a new environment while embracing feedback for continuous improvement. Seeking a role with long-term growth potential.
Overview
9
9
years of professional experience
Work History
Receptionist
Yvonne Income Tax
Naples, FL
01.2017 - 05.2026
- Coordinated client appointments and confirmed attendance via email for optimal scheduling.
- Answer phone calls in a polite and friendly manner.
- Collect payment after appointments.
- Make sure people know what requirements to bring to their appointment.
- Maintained organized records of client information and tax history.
- Maintained organized filing station to support efficient information retrieval.
- Managed multiple tasks under tight deadlines to ensure smooth office operations.
Server
First Watch
Naples, FL
12.2021 - 06.2024
- Coordinated with kitchen staff, serving staff, and customers to ensure seamless dining experience and promptly resolve concerns.
- Interacted with customers to assess food needs, recommended dishes, and answered questions about menu items and recipe ingredients.
- Assessed customer food needs, recommended dishes, and provided detailed answers about menu items and ingredients.
- Effectively communicated with kitchen staff regarding customers' request or questions.
- Effectively communicated with kitchen staff regarding customers' request or questions.
- Provided friendly and efficient service to enhance customer experience.
Server/Hostess
Pinchers Crab Shack
Naples, FL
11.2017 - 05.2019
- Greet and acknowledge guests and seat customers by escorting them to the table, or communicate delays and offer additional services while waiting.
- Present menus, create a personal dining experience, answer questions and offer information.
- Accept and organize reservations, and prioritize reservations to accommodate customers.
- Addressed guest requests and complaints, communicated issues to manager for resolution.
- Be able to issue bills and handle all types of payment.
- Demonstrated strong interpersonal skills by engaging customers with a welcoming demeanor.
- Maintained cleanliness and organization of dining area while efficiently completing side tasks.
Education
Associates - Clinical Psychology
Florida Southern
Naples, FLSkills
- Front desk operations
- Reception desk management
- Reservation management
- Client data management
- Scheduling appointments
- Record keeping
- Document management
- Customer service
- Client relations
- Front office coordination
- 5 years serving
- Multitasking
- Time management
- Organizational skills
- Teamwork
- Communication skills
- Conflict resolution
- Bilingual
- Work ethic
- Reliable
Personal Information
- Title: Reliable Individual
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
- Title: Reliable Individual
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Server
First Watch
12.2021 - 06.2024
Server/Hostess
Pinchers Crab Shack
11.2017 - 05.2019
Receptionist
Yvonne Income Tax
01.2017 - 05.2026
Associates - Clinical Psychology
Florida Southern