Gabriela Ramirez
Laredo
Summary
Action - oriented Account Executive with excellent Customer oversight, issue resolution and relationship building skills.
More than 2 years of experience as an account executive international company , determined and effective in nurturing clients .
Adaptable professional with proven communication , service , and teamwork skills. Aiming leverage my abilities to successfully fill the available , according to my work knowledge of growth opportunity or role at your company. Can be relied upon to help your company achieved its goals.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Uber Freight
03.2022 - 10.2024
- Capture invoice data and make shippers in Netchb and Ace : Maritime , terrestrial and FFCC.
- Customer service with the Mx team.
- Personnel training.
- Organization and control of personnel to work at adequate times and with correct process.
- preparation of POAS certificates.
Account Executive
Darri Guerro LLC
08.2019 - 01.2021
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Work railroad car documentation, UP and Kansas program management.
- Contacted customers as soon as issues arose to proactively provide resolutions before problems escalated.
- Prepare documentation for importation from the USA to Mexico of all kinds of goods.
- Teamwork for work fluency.
- Elaboration of Shippers in ACE.
Account Executive
Dicex International
05.2017 - 05.2019
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- New processes for continuous labor improvement .
- Direct contact with clients or In-houses to work properly import.
- Teamwork
- Make documentation for the import of merchandise from USA to MEX.
- Work different accounts providing the best service to each of the clients.
- Direct work team in their tasks and responds as responsible after the supervisor or in his absence.
- Have contact with transport lines , to download or place crossing equipment .
Account Executive Auxiliar
Larser Forwarding Inc
10.2016 - 03.2017
- Worked directly with departments , clients , management to achieve result.
- Supported Chief Operating Officer with daily operational functions.
- Analyzed departmental documents for appropriate distribution and filing,
- Teamwork with the main executive in all the process necessary for the importation of merchandise
- Customer service by email and telephone.
Data Entry Clerk
Laser Forwarding Inc
09.2014 - 08.2016
- Scanned documentation and entered into the database
- Entered numerical data into databases in a timely and accurate manner
- Obtained scanned records and uploaded them into the database
- Record of all material received in the warehouse to report to the client.
Education
High School Diploma -
Juvenal Boone Flores
Nuevo Laredo5 2015
Skills
- Word processing
- Proofreading
- Customer support
- Teamwork
- Flexible
- Energetic and driven
- Dependable
- Excellent communication skills
- Motivated team player
- Work ethic
- Managing multiple clients
- Easy communication
- Understanding and fast learning of current and new works process
- Ability to empathize with the clients
- Fast learning and good job performance
- Customer service , immediate answer to questions, instructions or suggestions
Timeline
Customer Support Specialist
Uber Freight
03.2022 - 10.2024
Account Executive
Darri Guerro LLC
08.2019 - 01.2021
Account Executive
Dicex International
05.2017 - 05.2019
Account Executive Auxiliar
Larser Forwarding Inc
10.2016 - 03.2017
Data Entry Clerk
Laser Forwarding Inc
09.2014 - 08.2016
High School Diploma -
Juvenal Boone Flores
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