Gabriela Ramirez
Pharr,TX
Summary
Detail-oriented and empathetic customer service professional with experience supporting clients and patients in fast-paced, high-responsibility environments. Skilled in clear written and verbal communication, problem-solving, and accurate documentation, while maintaining professionalism during emotionally charged interactions. Comfortable following established workflows, collaborating with cross-functional teams, and adapting quickly to new systems and processes in remote settings.
Overview
4
4
years of professional experience
Work History
Client Service & Veterinary Support
UrgentVet
Lakeway, TX
10.2023 - 02.2025
- Served as a primary point of contact in urgent, high-emotion situations, gathering accurate information, triaging concerns, and coordinating next steps with clinical teams.
- Maintained detailed, compliant digital records, handling sensitive medical and client information with accuracy, confidentiality, and attention to detail.
- Communicated treatment information with empathy and clarity, supporting client understanding, trust, and safety-focused decision-making.
Veterinary Assistant
Banfield Pet Hospital
Austin, TX
09.2022 - 02.2024
- Assisted in medical, surgical, and end-of-life procedures while adhering to safety protocols and maintaining professionalism in sensitive situations.
- Documented medical histories, treatment plans, and client communications accurately to support continuity of care.
- Cross-trained as a Client Service Coordinator, supporting front desk operations and addressing client questions and concerns.
Elite Customer Service Representative
EspriGas
Hybrid / Bryan, TX
03.2021 - 03.2022
- Served as the primary account contact for 7–12 large industrial clients, managing complex service needs across up to 150+ locations.
- Investigated service disruptions, coordinated resolutions, and maintained clear documentation and timely communication throughout the process.
- Proactively identified recurring issues, escalated concerns as needed, and collaborated with internal teams to prevent future disruptions.
On-Call / Customer Service Representative
EspriGas
Remote / Bryan, TX
10.2020 - 03.2022
- Handled after-hours and emergency client communications, providing prompt and efficient responses to urgent client needs.
- Served as a reliable point of contact during critical service disruptions, offering reassurance while coordinating appropriate escalation and resolution.
- Documented incidents thoroughly to support follow-up actions.
Education
Bachelor of Science - Biomedical Sciences
Texas A&M University
College Station, TX12-2020
Skills
- Customer Support & Patient Care
- Written & Verbal Communication
- Cross-Functional Team Collaboration
- CRM & Digital Case Management Systems
- Accurate Documentation & Case Notes
- Organization & Time Management
- Adaptability in Fast-Paced Environments
- Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Service & Veterinary Support
UrgentVet
10.2023 - 02.2025
Veterinary Assistant
Banfield Pet Hospital
09.2022 - 02.2024
Elite Customer Service Representative
EspriGas
03.2021 - 03.2022
On-Call / Customer Service Representative
EspriGas
10.2020 - 03.2022
Bachelor of Science - Biomedical Sciences
Texas A&M University