Gabriela Ramos

• Search, book and confirm flights, ground transportation and hotels to corporate travelers through the Sabre GDS System
• Provide offers, low fares, exchange costs information

• Support german exchange students during their stay in Costa Rica. Keep contact with all parties and participate in activities and trips to different destinations in Costa Rica.
• Book transportation, restaurants, hotels, coordinate routes and request prices, make
  comparisons and make decisions.

• Collect, prepare, and analyzing data through the use of data management tools such as SQL, Alteryx and Tableau.
• Validate monthly reports and share the insights with the sales team.

• Help desk support via phone and email for customers who utilized Fiserv reporting solutions
• Document all interactions and troubleshooting in the ticketing system
• Raise unresolved issues to Team Leads for technical guidance

Data preparation and upload to database system.

• Work with excel spreadsheets, formulas and pivot tables.
• Build power point presentations
• Validate reports and share the insights with the team
• Detail oriented position.

• Help desk technical support via phone and email for customers who worked with Hewlett Packard software solutions
• Document interactions and troubleshooting issues in the ticketing system
• Raise unresolved issues to team leads for guidance