Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gabriela Rascon

El Paso,TX

Summary

Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Responsible Group Leader with more than 10 years of experience. Hardworking individual consistently achieves 100% quality goals while exceeding production targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Knowledgeable in implementing internal controls and audit practices. Seeking an opportunity with an organization that values integrity and loyalty. Offering sound judgment in interpreting internal controls and policies. Known for ability thrive in either self-motivated or collaborative settings.

Overview

20
20
years of professional experience

Work History

Ramp Agent

Southwest Airlines
El Paso, TX
03.2023 - Current
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.

Group Lead for Technical Services

Southwest Range Services
White Sands, NM
08.2022 - 01.2023
  • Executed routine and non-routine work, driving cost-effective operations.
  • Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Implemented improved initiatives to optimize safety and quality.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Worked with other group leaders to identify and resolve issues between teams.
  • Coached and developed direct reports to lead problem-solving activities.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Used daily system logs to document production information, discussing issues with management.

Front End Supervisor

Costco
El Paso, TX
10.2003 - 07.2020
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with AS400.
  • Achieved sales goals and business objectives by motivating staff and promoting Executive Memberships.
  • Delegated work to 50-60 employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Monitored cash drawers in checkouts to verify adequate cash supply.

Education

MBA - Business Administration And Management

University of Phoenix
Santa Teresa, NM
05.2011

Skills

  • Teamwork and Communication
  • Computer Skills
  • Quality Inspections and Reporting
  • Punctual and Reliable
  • Production Processes Knowledge
  • Safety Standards Compliance
  • Spanish Fluency
  • Preparing Shipments
  • Positive Attitude
  • Production Operations
  • Warehouse Operations
  • Ground Support Services
  • Cargo Equipment Operation
  • Problem-Solving
  • Team Leadership

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Ramp Agent

Southwest Airlines
03.2023 - Current

Group Lead for Technical Services

Southwest Range Services
08.2022 - 01.2023

Front End Supervisor

Costco
10.2003 - 07.2020

MBA - Business Administration And Management

University of Phoenix
Gabriela Rascon