Gabriela Rios
Phoenix,AZ
Summary
Sharp individual with team player attitude and well-honed skills customer service and management. Known for successfully resolving internal and customer issues. Personable professional with fluency in Spanish.
Overview
12
12
years of professional experience
Work History
Manager/ Bartender
Shogun Japanese Grill And Sushi
Humble, Texas
04.2016 - 03.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Manager
Lupe Tortilla
Humble, Texas
07.2015 - 01.2016
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Organized implementation of new banners, displays, and menus.
- Cleaned and maintained equipment in good working order.
Leasing Consultant
Fairfield Residential Company LLC
Houston, Texas
06.2012 - 12.2015
- Performed background checks on over 1,000+ apartment applicants and renewals.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants in most effective manner.
- Kept abreast of rapidly evolving technology
- Attended and assisted in the coordination of resident relations and activities; such as newsletters and parties.
Bartender
Claim Jumper Restaurant
Phoenix, AZ
05.2021 - Current
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided drink suggestions to customers based on their preferences.
Education
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Sales and marketing
- Consulting
- Coaching and mentoring
- Liquor, beer and wine knowledge
- POS System Operation
- Beverage Knowledge
- Upselling Strategies
Accomplishments
- Three years professional NFL Cheerleader for Arizona Cardinals
- Achieved top Leasing consultant for consecutive months
- Recognized for outstanding customer service
Timeline
Bartender
Claim Jumper Restaurant
05.2021 - Current
Manager/ Bartender
Shogun Japanese Grill And Sushi
04.2016 - 03.2018
Manager
Lupe Tortilla
07.2015 - 01.2016
Leasing Consultant
Fairfield Residential Company LLC
06.2012 - 12.2015
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
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