Gabriela Rivera
Killeen,TX
Summary
Mental health technician with a strong track record in direct patient care and crisis response. Facilitates individualized behavior interventions based on client needs and clinical assessments. Strengthens treatment outcomes through effective communication, rapport-building, and reliable documentation.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Mental Health Technician
Canyon Creek Behavioral Health
10.2024 - Current
- Monitored patient behavior and documented changes in mood, appearance, and daily functioning.
- Assisted with therapeutic activities and maintained structured routines throughout shift.
- Supported de-escalation efforts using calm intervention and behavioral redirection techniques.
- Recorded incident details, observations, and care notes accurately for clinical review.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Behavior Technician
Alta Loma
06.2025 - 05.2026
- Implemented tailored behavior intervention plans addressing diverse client needs, enhancing individualized support.
- Conducted regular assessments to track client progress and refine intervention plans for optimal effectiveness.
- Engaged clients in therapeutic activities, fostering skill development and promoting active participation.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently.
- Ensured safety and support for clients throughout therapy sessions.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Documented client interactions and behaviors for reporting requirements.
MENTAL HEALTH TECHNICIAN
Meridell Achievement Center
03.2022 - 10.2024
- Provided crisis intervention to de-escalate situations involving agitated or violent patients
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Monitored patient progress and documented behavioral changes, updating treatment plans to reflect individual needs and promote therapeutic outcomes.
- Role modeled appropriate behavior management techniques to encourage positive behaviors among clients, enhancing their coping skills.
- Cultivated positive relationships with clients, fostering a safe and supportive environment that encouraged open communication and trust.
- Provided therapeutic activities to assist with patient development.
- Adapted quickly and effectively to changing environments while maintaining professional standards of practice at all times.
- Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times
- Worked full-time, committing over 40 hours weekly to patient care
Mental Health Technician
Georgetown Behavioral Health Institute
02.2021 - 03.2022
- Collaborated closely with mental health professionals with treatment plan implementation.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Documented changes in patient condition and maintained accurate patient records to support treatment continuity and inform care decisions.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Supported facility operations by working full-time and exceeding 40 hours weekly, ensuring continuous care and service delivery.
MANAGER'S ASSISTANT
HEB
03.2020 - 06.2021
- Provided administrative support to manager by preparing presentations, reports, and spreadsheets that facilitated decision-making.
- Provided direct supervision and guidance to crew members
- Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
- Mentored team members, fostering professional development and accountability within the workplace.
- Tracked store inventories and replenished products to align with customer demand, ensuring availability.
- Supported an environment of teamwork, cooperation, performance excellence and personal success
- Worked full-time, exceeding 40 hours weekly to support business operations.
CUSTOMER SERVICE REPRESENTATIVE
HEB
04.2018 - 01.2021
- Provided exceptional customer service to ensure customer satisfaction
- Maintained professionalism while resolving conflicts with difficult customers, enhancing customer experience
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and fostered rapport through respectful interactions, strengthening customer loyalty
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed multiple projects simultaneously with strong organizational skills, ensuring efficient service delivery
- Worked full-time, 40 hours weekly, contributing to team goals.
Medical Assistant Technician
Wellington Rehabilitation And Health Care
08.2019 - 03.2020
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Maintained patient-focused, engaging, and compassionate environment through collaboration with medical and administrative personnel.
- Fostered collaboration among team members and promptly addressed workplace conflicts to promote a positive work environment.
- Supported operational needs by working full-time, exceeding 40 hours weekly.
Education
ASSOCIATE IN SCIENCE (A.S.) General Studies - Social Work
Central Texas College
Killeen, TX8 2024
License Vocational Nursing - Nursing
Central Texas College
Killeen, TX08.2022
Bachelor of Science - Social Work
Walden University
Minneapolis, MN05-2026
Skills
- Crisis response strategies
- Behavioral intervention techniques
- Therapeutic methodologies
- CPR and AED certification
- Expertise in applied behavior analysis
- Monitoring vital signs
- Training and development for employees
- Bilingual communication: English/Spanish
Certification
• CPR and First Aid Certified
• Crisis Intervention Procedures
• Colombia Suicide Severity Ratin
• Prevent Suicide – Recognizing Life Stressors and Bad News
• Patient Observation Training
• Precautions and Prevention of high-risk behaviors
• Suicide Assessment & Prevention
• Abuse and Neglect
• Trauma Informed Care
Timeline
Behavior Technician
Alta Loma
06.2025 - 05.2026
Mental Health Technician
Canyon Creek Behavioral Health
10.2024 - Current
MENTAL HEALTH TECHNICIAN
Meridell Achievement Center
03.2022 - 10.2024
Mental Health Technician
Georgetown Behavioral Health Institute
02.2021 - 03.2022
MANAGER'S ASSISTANT
HEB
03.2020 - 06.2021
Medical Assistant Technician
Wellington Rehabilitation And Health Care
08.2019 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
HEB
04.2018 - 01.2021
Bachelor of Science - Social Work
Walden University
ASSOCIATE IN SCIENCE (A.S.) General Studies - Social Work
Central Texas College
License Vocational Nursing - Nursing
Central Texas College